Work experience

• Customer Sales Manager/ Key Account Manager

  Newrest

  2024.10-Current

  (10 months)

  -Oct. 2024-Preseni Personalized follow-up to ensure customer satisfaction and service excellence Analysis of customer feedback and implementation of action plans in coordination with teams Invoice verification and financial control to ensure transparency. Development of performance tools to optimize operations Coordination of menu launches, from creating technical sheets to supporting teams on the ground. Creation of tailored pricing models for each client to optimize pricing strategies.
• Operations Supervisor

  Newrest

  2023.09-2024.10

  (a year)

  Contract Catering: Operational support across 37 sites producing 30,000 meals/day, process optimization, client relationship management, and commercial coordination with performance monitoring. Retail: Operational management of 21 food outlets at Phnom Penh Airport, layout creation, fund control, and implementation of sales optimization strategies Cross-functional Missions: Implementation of the ERP for stock management, cost optimization (food &labor), team management (4 to 30 employees), and strict application of QHsE standards (HACcP, ICare. CSR)
• Sales Executive

  Hyatt Regency Chantilly

  2022.03-2023.09

  (2 years)

  Needs qualification, drafting and negotiation of pricing proposals, follow-up of files, and contract finalization Event organization and coordination: Commercial visits. logistical preparation (function sheets. signaqe). on-site follow-up, and client relationship management Creation of commercial tools and materials: Brochures, comparative tables, market studies, and competitive analysis Contribution to commercial strategy: Action plan development, hotel repositioning, and SwoT analysis Daily reporting and post-event billing management.