Consult with sales representatives and interface directly with customers to determine parameters of the project, which include architectural preferences, purpose, and function of environment, budget, types of construction, equipment to be installed, and other factors, that affect planning interior environments.Acting as lead in presenting product ideas, space planning, and overall design objectives.Perform project needs analysis, provide project status reviews, and review installation drawings with sales representatives to ensure the design project meets customer’s expectations.Manage the use of outsourced design resources and monthly reporting by region and evaluate the use of the outsourced design resources versus internal design resources. Project Manager and customer KPIs, CRM managing, design strategies of ROI.Coach, mentor, and evaluate Region Designers to maintain maximum efficiency and effectiveness. Identify training needs and work directly with the Director of Operations to develop programs to improve the knowledge base (product, processes, and computer programs) of the Region design team.

Answered product and service questions and offered information on related products and services. Use the CRM and product searching.Helping customers complete online payments.Ability to communicate clearly and professionally, both verbally and in writing.Placed and canceled an average of 200+ orders daily from customers, distributors, and agents.Process different documents like applications, forms, and custom requests.Providing feedback on customer service efficiency process.Keeping records of customer communication, complaints, transaction and more.