(1 year 10 months) Professional Experience at Dahua MENA SMB Presales Engineer • Provided technical pre-sales support for SMB clients, offering tailored Dahua security solutions. • Conducted product demonstrations and presentations to showcase Dahua’s technology. • Collaborated with sales teams to design customized security solutions meeting client needs. • Prepared technical proposals, including system designs, BOMs, and cost estimates. • Acted as a technical liaison between clients and internal teams for seamless project execution. Certified Trainer • Delivered training sessions on Dahua’s security systems (CCTV, AccessControl, VMS). • Developed training materials and modules for partners, distributors, and end- users. • Conducted hands-on workshops and certification programs to enhance technical expertise. • Provided post-training support to ensure effective implementation of Dahua solutions. DPP Customer Management • Managed Dahua Partner Program (DPP) customer relationships, ensuring satisfaction and retention. • Provided ongoing technical support to DPP customers, resolving issues promptly. • Monitored customer performance and offered strategic recommendations to optimize product use. • Collaborated with internal teams to ensure timely delivery of products and services. Key Skills • Technical Pre-Sales Support • Product Demonstrations & Training • Solution Design & Proposal Preparation • Customer Relationship Management • Team Collaboration & Project Execution

(1 year 6 months) Professional Experience in Hikvision Technology & System Integration • Technical Support & Configuration: Provided onsite/online support for Hikvision & KEHUA systems, including: o Security/Surveillance: CCTV (IP/Analogue), ANPR, Time-Lapse, Face Recognition. o Access Control/Time Attendance: Integrated user management solutions. o Intercom/Turnstile/Gate Barrier: Residential/commercial security systems. o UPS Systems: Designed KEHUA UPS solutions compliant with authority specs. • VMS Expertise: Configured Hikcentral, Hikcentral Connect, iVMS 4200, Hik Connect, Hik Pro-Connect. • Certified Hikvision Trainer (License #HCSA-1-012023-0010-00-2096): o Delivered training for HCSA certification and product-specific sessions on CCTV, Intercom, Access Control, Commercial Displays, and integrated systems. • Solution Design & Compliance: o Designed custom Hikvision solutions compliant with regulations: # CCTV Systems: IP/Analogue for residential, commercial, industrial, offshore, and specialized applications (ANPR, Time-Lapse, Face Recognition). # Access Control/Time Attendance: Efficient user management systems. # Turnstile/Gate Barrier/Intercom: Secure access and communication solutions. # UPS Systems: Reliable KEHUA UPS designs. • VMS & Integrated Systems: o Designed Hikvision VMS solutions for surveillance, security access, and integrated systems. • Key Achievements: o Trained clients for HCSA certification. o Delivered large-scale security solutions for diverse projects. o Provided technical support for complex integrations, ensuring optimal performance. Skills & Expertise • Technical: Hikvision VMS, System Integration, Troubleshooting. • Soft Skills: Training, Client Communication, Solution Design. Certifications • Hikvision Certified System Associate (HCSA) – License #HCSA-1-012023-0010-00-2096.

(2 years 6 months) Project Management & Maintenance of Security, ELV & Automation Systems • End-to-End Project Management: Delivered projects on time and within budget, overseeing subcontractor work, site safety, documentation, and handover. • System Design & Documentation: Designed security and ELV systems, prepared technical specifications, BOQs, and estimates. • Vendor Coordination & Procurement: Managed IT and CCTV surveillance system procurement, maintaining strong vendor relationships. • Subcontractor Management: Supervised installation of security and ELV systems, ensuring quality and compliance. • Commissioning & Maintenance: Led system commissioning and provided ongoing maintenance support. • Client Support: Served as the primary point of contact for solution and product-related support. Key Skills • Project Planning & Execution • System Design & Documentation • Vendor Coordination & Procurement • Subcontractor Management • Technical Support & Maintenance

(1 year 2 months) Professional Experience in ELV Engineering Integration & Project Management • Project Planning & Execution: Worked closely with clients on ELV integration programs, creating detailed plans, monitoring progress, and conducting critical path and earned value analysis. • Budget & Timeline Management: Ensured projects were completed on time and within budget, optimizing resources and minimizing costs. • Team Supervision: Managed in-house teams, external contractors, and subcontractors, ensuring quality and compliance with specifications. • Stakeholder Communication: Attended meetings, communicated effectively with clients, contractors, and stakeholders, and maintained strong relationships. • Technical Compliance: Set out project works according to drawings and specifications, ensuring adherence to standards. • Financial Oversight: Produced financial measurements, controlled costs, and maintained daily records for transparency. • Policy Implementation: Enforced company and government policies related to system integration and project execution. • Executive Liaison: Acted as a bridge between company executives and project teams, providing updates and strategic input. Key Skills • Project Management • Budget Control • Stakeholder Engagement • Technical Compliance • Team Supervision