(1 year 3 months) Responsible for managing commercial relationships with enterprise clients, coordinating service delivery, and contributing to revenue growth through account expansion and contract execution. Key Achievements • Managed high-value client accounts by maintaining active communication, addressing service concerns, and coordinating internal follow-ups, supporting client retention and continued service engagement. • Developed and executed account-specific plans that contributed to increased upsell opportunities and long-term client value. • Participated in the successful negotiation and finalisation of the company’s largest global deal with a principal partner, handling internal documentation and review processes. • Reviewed pricing models and coordinated the preparation of service-level agreements to reduce approval timelines and improve the contract closure process.

(1 year 11 months) Delivered client service in a high-volume hospitality setting, managing transactions, handling guest enquiries, and ensuring consistent service outcomes. Key Achievements • Managed service delivery across multiple customer tables during peak demand, maintaining transaction accuracy and timeliness. • Handled payment processing, managed daily takings, and maintained compliance with revenue handling policies. • Addressed guest issues in real time by providing clear information and prompt resolution, reducing complaint volume. • Coordinated with colleagues to streamline service processes and ensure consistent shift transitions.

(1 year 1 month) Supported business development and outbound sales activity for BPM and eKYC software solutions targeted at enterprise clients. Key Achievements • Supported outreach campaigns that led to a 60% increase in annual revenue, preparing outreach materials and handling prospect responses. • Managed communications and documentation for enterprise clients including Toyota, Telkom, and Bank of Indonesia, ensuring accurate capture of client needs. • Organised product demonstrations and briefings, helping translate technical value into business relevance for decision-makers. • Updated and maintained CRM records to track lead status, proposal timelines, and client correspondence.

Managed daily operations, staff schedules, and customer service for a casual dining venue. Balanced service quality, staff oversight, and resource allocation. Key Achievements • Supervised a seven-person team, assigned daily tasks, and monitored performance to ensure coverage and service quality. • Prepared daily financial summaries by reconciling sales and cash reports, identifying and correcting discrepancies. • Coordinated supplier orders and inventory control to maintain availability and reduce wastage. • Initiated promotional efforts targeting local foot traffic, resulting in increased weekday lunch traffic.