Work experience

• Head of Sales & Marketing

  PT Solusi Digital Kreasindo

  2023.05-Current

  (3 years)

  (2 years 6 months)
• Head of Retail Sales

  RARANOW

  2022.08-2023.04

  (9 months)

  Build, lead & manage Seller Acquisition, Business Development, Telesales & Account Management
• Corporate Sales Manager for E-Commerce

  Shipper

  2022.01-2022.07

  (7 months)

  1 year 6 months
• Retail Sales Manager for E-Commerce

  Cargo Project

  2021.08-2021.12

  (5 months)
• Telesales Manager for Warehousing

  Shipper

  2021.02-2021.07

  (6 months)

  Warehouse & Fulfillment
• Telesales Relationship & Service Manager

  Oto.com

  2018.04-2021.01

  (3 years)

  (2 years 10 months) • Manage overall operation on Sales and Call Center. • Implement strategic plans to ambitiously grow customer acquisition and engagement, either B2B & B2C segment • Coordinating projects and campaigns across teams to ensure effective management and service delivery of campaign plans • Implement and refine process and procedures to improve overall operations and meet SLA’s • Work with direct report to maintain excellent service level, monitor performance and ensure employee performance meets established metrics and benchmarks
• Telesales Business Development Coordinator for Alternate Chanel

  DBS Bank

  2009.11-2018.03

  (8 years)

  (8 years 5 months) • Develop and implement business tactics to support organisational strategies and goals • Oversee and managing day to day productivity of telesales agents • Define and coordinate sales training programs that enable staff to achieve their potential and support company objectives • Provide detailed and accurate sales reports and forecasting
• Relationship Manager

  HSBC

  2008.12-2009.11

  (a year)

  1 year 11 months • Maintaining customer’s portfolio of fund by providing information for investment or insurance product. • Achieving personal target while still maintaining branch’s revenue
• Relationship Officer of Consumer Finance

  HSBC

  2008.01-2008.11

  (a year)

  • Manage customer arrivals to maximize relationship building opportunities. • Comply with bank policies and procedures to ensure security of bank’s and customer’s assets. • Assist in the analysis of customer trends to enhance sales and service management process.
• Customer Service

  PT. Bank OCBC NISP Tbk

  2006.08-2007.12

  (a year)

  (1 year 5 months) • Handle transactions and answer customer queries by communicating ideas, suggestions answers effectively. • Decipher customer needs and offer the best solution based on proper company policies. • Complete complex money-related transactions. • Cross-selling for funding or lending products which branch’s targeted

Educational experience

• Universitas Jenderal Soedirman

  Public Relations, Advertising, and Applied communication

  2001.01-2005.01

  (4 years)

Certificates