Work experience

• Solutions Consultant

  Clarity Service and Solution

  2020.11-Current

  (5 years)

  (4 years 10 months) Offered service as a professional, self-employed language provider and consultant for various clientele since late 2016. Experienced in translating a wide variety of portfolios ranging from annual report, journal article, thesis, dissertation and general document with English to Bahasa Indonesia, and vice versa language pair. Comfortable in using cloud-based CAT, productivity, and additional project management (i.e., Asana, Microsoft 365, and Google Workspace). Available for freelance project at a compelling rate.
• Senior Customer Success Manager / Solution Engineer

  GoPomelo

  2023.11-2025.08

  (2 years)

  3 years 1 month (1 year 10 months) 1. Led and supported clients across the APAC region in their digital transformation journey, preventing churn and leveraging partner managers to grow clients businesses through effectively using Google Workspace, Asana, and AppSheet. 2. Drove successful enterprise Google Workspace deployment for enterprises in Singapore deploying the system to across 4000+ employees across Singapore, China, and Australia through coordinated effort of change management, training, and stakeholder engagement. 3. Expertise in enterprise-based coaching, design thinking, business process improvement, and deploying cloud collaboration suites with over 200 training sessions delivered and 600+ professionals trained. 4. Proven ability to build strong client relationships, understand their unique needs, and deliver tailored solutions that drive business growth with Customer Satisfaction score averaging at 90% from FY23. Key Achievements: 1. Singapore Post Google Workspace Deployment (+/- 4000 users). 2. ComfortDelGro Google Workspace & ChromeOS PoC (+/- sample of 10,000users) 3. Asana Advisor & Adoption Manager for Kementerian BUMN (+/- 500employees) 4. Asana Advisor & Adoption Manager for Sinarmas GAR (+/- 300 users)
• Customer Success Manager / Solution Engineer

  freelance

  2022.08-2023.11

  (a year)

  (1 year 4 months) Experienced Customer Success Manager for GoPomelo Pte., Ltd., working as a Premier Google Partner to expand cloud computing usage throughout the Asia Pacific region. Specialized in working with clients that sought to leverage cloud technologies such as Google Workspace, Asana, & AppSheet to upscale their business into the cloud. Notable projects including:
• Change Management Analyst - Consultant

  PointStar

  2020.06-2022.09

  (2 years)

  (2 years 4 months) Experienced Change Management Analyst - Consultant for PointStar Pte Ltd, working as a Premier Google Partner to expand cloud computing usage throughout the Asia Pacific region. Specialized in working with clients that sought to orient their business into the cloud. Also helped to ease transition during the process of change and digital transformation. Notable projects including:
• Independent Contractor

  RGP Asia Pacific

  2021.09-2022.05

  (9 months)

  Professional Independent Contractor working for RGP Asia Pasific on a large scale user adoption project for a large financial firm. Scope of work refers to a new cloud-based system implementation and migration (i.e., Microsoft365). Delivered the following engagement for a notable account in the financial service sector: 1) Change Management 2) User adoption services 3) Change strategy and roadmap 4) Training & facilitation

Educational experience

• Universitas Airlangga

  English Language and Literature

  2016.01-2020.01

  (4 years)
• Indooroopilly State High School

  Certificate of Education

  2013.01-2015.01

  (2 years)

Certificates