(1 year 5 months) - Account Management - Project Management

(1 year 3 months) - Acquire new clients through marketing activities, leads and networking. - Expand revenue with existing clients by continuously proposing efficient solutions and client satisfaction. - Ensure the projects are executed on air, on time and on budget. - Resolve any issues and problems faced by clients and deal with complaints to maintain trust. - Collect feedback and work with the product owner for technical improvement. - Provide internal coach and training for team members. - Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics.

(1 year 10 months) - Business revenue generation by expanding existing accounts and converting leads to clients. - Manage projects focused on brand sites, microsites, campaigns, and digital platforms within a marketing agency environment. - Lead cross-functional teams throughout the project lifecycle, ensuring alignment with strategic marketing objectives and client brand guidelines. - Define project scope, objectives, timelines, and deliverables, and develop comprehensive project plans. - Coordinate resources, including internal teams and external vendors, to meet project milestones and budget constraints. - Monitor project progress, track performance metrics, and implement adjustments to optimize campaign effectiveness and user engagement. - Ensure quality assurance and compliance with client requirements throughout project execution.

(1 year 7 months) - Drive revenue generation through account management and expanding client base. - Manage telecommunication projects, ensuring on-time delivery and client expectation. - Lead trading operations for hardware and software products, optimizing profitability and market presence. - Develop and lead a 5-member in-house team, fostering a high-performance culture and professional growth. - Manage outsourcing services for Heineken L1 team, overseeing 25 staff members, and ensure service excellence and client satisfaction.

- To collect school tuition fees (collection rate: 90%) - First line of contact for parents and school - To manage and handle crisis of parents' complaint during Covid-19 and back- to-school season - To issue Debit note and reconcile payments