Work experience

• Level 2 Customer excuitive

  Xiaomi Project

  2024.04-Current

  (2 years)

  Level 2-Executive-Technical Support . Guided Level 1 agents and managed the escalation flow of customer cases to relevant internal teams for resolution ,Compiled and analyzed weekly/monthly reports, tracking key performance indicators (KPls) collaborated cross-functionally to ensure seamless customer A customer-focused professional with support operations experience in customer service and
• Executive-Technical Support

  scicom Msc berhad-Xiaomi Project -Malaysia

  2023.01-2024.01

  (a year)

  tourism, bringing strong communication skills, a service mindset, and the ability ta Executive-Technical Support support smooth operations and customer . Provided remote technical support, troubleshooting customer satisfaction in fast-paced environments issues via phone, chat, and email Managed the end-to-end resolution of customer complaints, EDUCATION ensuring a positive service experience.
• Direct

  Paymet services(DPs-Zota )

  2021.01-2022.01

  (a year)

  On Cv
• Tour Operator

  2020Vietnamtourism (Vitours)

  2019.01-2020.01

  (a year)

  Working well under pressure with strong problem-solving skills Communicating effectively with Booking and coordinating with suppliers (transportationcustomers and partners restaurants, hotels, and other services) .Good knowledge of PCs software , Manaaed supplier relationships to ensure quality and reliability. such as Microsoft Word, P. Point Preparing and managing tour-related documents Excel,... Updating information on tourist destinations and services LANGUAGE
• Receptionist

  Golden Sea 3 Hotel

  2018.01-2019.01

  (a year)

  Handling bookings and client inquiries English Coordinating meetings, mail, and couriers... Vietnam Coordinating with departments to resolve customer issues.

Languages