4 years 8 months Enterprise Solutions Engineer working across GES-West account base designing monitoring and observability architecture for customers implementing designs across on-prem and hybrid cloud infrastructure. Work closely with customer SMEs to implement and standardize ThousandEyes monitoring for application, network, and cloud environments through a proof of concept phase and implementation into production. Deliver technical sales demonstrations of ThousandEyes capabilities fine- tuned across customer verticals such as, but not limited to, financial/banking, manufacturing, services, semiconductors, and utilities. Present findings and value pitches in person to customer network infrastructure executives and senior director/VP-level personnel. - Technical Editor for Pearson: Cisco ThousandEyes: Digital Experience Monitoring and Troubleshooting, 1st edition Speaking engagements: Cisco Live 2023: Implementing ThousandEyes for Success: Lessons Learned from Complex Deployments Garter IOCS: Securing your Digital Supply Chain with ThousandEyes Cisco GSX 2024: ThousandEyes: Unlock Advantage for the entire Cisco

(1 year 1 month) Maintained monitoring strategies for hybrid, multi-cloud, and on-prem infrastructure utilizing ThousandEyes cloud, enterprise, and endpoint global vantage points. Managed enterprise accounts and helped clients maintain and adopt ThousandEyes amongst their various teams within their organization. Worked closely with Sales team to drive adoption and success for accounts.

Worked on the customer engineering team to support commercial, enterprise, and prospective customers resolve barriers and issues while implementing ThousandEyes in their organization. Worked in collaboration with engineering and product teams to drive resolution and implement new features for customer success.

3 years 1 month (2 years 1 month) Wireless consulting engineer specializing in 802.11 and LPWAN deployments. Created high and low-level wireless designs for enterprise and industrial clients and performed predictive and on-site RF surveys for design validation. Provided consulting services for client’s networks by performing RF design, planning, vulnerability assessments, and infrastructure analysis. Maintain close relationships and work with client’s wireless SMEs on design and troubleshooting for various builds.