Customer/Technical support for Google Project Tango, Google Cardboard WWGC

Liaison between the consumer and businessAssist buyers with merchant issues through email, chat and phone support Provide email, phone and chat support to resolve complex issues Follow approved Google workflows in responding to customer inquires Ensure excellent customer satisfaction to all our buyers and partners Lead distributor of escalations to agents for assigned merchants New Merchant On boarding and integration Website content and policy review Resolve tickets for each buyer issue using internal tools Data mining Maintain Statistics for GTS agents Manage a ticket queue Update internal tools with progress on each issue and process documents as needed Responsible to follow the direction of management and provide feedbackAll other tasks as assigned Excellent customer service skills including follow-up. Good problem solving, diagnosis and troubleshooting skillsAbility to communicate different types of issues in an easy to understand format Ability to work independently and within a team Experience with prioritizing multiple tasks in a fast-paced and ambiguous environmentAbility to empathize with customers Organized and calm while dealing with multiple issues at one time Significant attention to detail