Work experience

• Customer Relationship manager

  YIN HAI PROPERTY (THAILAND).CO., LTD.

  2023.06-Current

  (2 years)

  Coordinate and facilitate pre-handover inspections with customers after booking. Liaise with the maintenance and engineering teams to ensure timely repairs before handover. Prepare and summarize final cost statements for property transfers. Coordinate with banks and sales representatives on mortgage applications and financing processes. Oversee property transfer revenue to ensure completion as scheduled. Act as the main point of contact for customers throughout the transfer and post-handover process. Maintain and update customer records and handover documentation. Ensure a high level of customer satisfaction and build long-term client relationships. Collaborate with internal teams (legal, finance, engineering, sales) to ensure smooth customer journeys. Coordinate with the juristic office to ensure smooth operations and maintain positive relationships between the project and homeowners. Monitor project timelines to align customer handovers with internal milestones. Participate in cross-functional meetings to improve service standards and workflow efficiency.
• Freelance Interpreter

  AIA Insurance Agent

  2023.02-2023.05

  (4 months)

  Provided consecutive interpretation (Chinese–Thai) during investor consultations at Thailand’s Board of Investment (BOI) office. Assisted foreign investors during project proposal submissions, BOI promotion applications, and regulatory discussions. Consulted clients on life and health insurance plans based on needs analysis. Built strong relationships through personalized financial planning advice.
• Invoicing Supervisor

  HCL TECHNOLOGIES (THAILAND).CO., LTD. (Outsourced to ExxonMobil)

  2022.08-2023.01

  (6 months)

  Supervise end-to-end invoicing processes for ExxonMobil’s customers in China, ensuring accuracy, compliance, and timeliness. Coordinate with regional finance teams, customer service, and supply chain departments to resolve billing discrepancies. Lead a team of invoicing specialist; provide training, performance evaluations, and daily operational guidance. Utilize SAP systems to generate and reconcile invoices and monthly reports. Ensure compliance with local Chinese tax regulations, including proper issuance of VAT invoices.
• Assistant to CEO & Admin Supervisor

  LOGISTICS TEHCNOLOGY (THAILAND).CO., LTD.

  2020.07-2022.07

  (2 years)

  Assist and support another job with CEO. Review and manage all document before send to the CEO to sign. Maintain the relationship between HQ and Franchisees / Partners / Customers. Set up and Review administrative department ‘s regulation and process. Announcement and implement administrative department ‘s regulation, process, etc. To promote the implementation of administrative related projects. Supplier evaluation and management: Assessment and management of various service providers, Periodic inspection, give suggestions, follow up and evaluation. Manage Canteen, Stationary, BOI Visa and Work permit, PR, PO, Scrap, Housekeeper. Organizing a Team-Building Activity.
• HR&Admin Supervisor

  SHARING.CO., LTD

  2018.11-2020.06

  (2 years)

  Responsible for manpower planning, recruitment, compensation & benefits, performance evaluation, training & development, counseling, employee conduct, and disciplinary issues. Handling administrative tasks such as purchasing office supplies. Overseeing the office environment, administration, and documentation. Supporting managers to conduct staff grievance / disciplinary / dismissal. Check employment documents, conduct reference checks, prepare for employment contracts and etc. Ensure all Human Resource policies and procedures are communicated to and understood by all staff.
• Sales & Marketing specialist

  FANCY INDUSTRY THAI.CO., LTD. (RAYONG)

  2016.09-2018.10

  (2 years)

  Manage sales task with customers (Quotation/ Email correspondence). Create new sales and sales retention. Responsible for generating sales to meet sales target. Delivering presentations of the company products in the printing machine manufacturing business. Registers all orders, follow up and coordinates the progress of orders to support the sales managers. Coordinate the Sales team by managing schedule, filing importance documents and communicating relevant information. Responsible for dealing with customer’s complaints, claims, requests of products information. Build production trust relationships with customers and co-workers. Preparing weekly/monthly sales reports by collecting and summarizing sales data for the management review.

Educational experience

• MAE FAH LUANG UNIVERSITY

  Bachelor of Sinology, major in Business Chinese

  2012.01-2016.01

  (4 years)

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