(February/2022 – Actual) - Responsible for the approval of technical proposals sent by the commercial team. - RFQ / RFI / RFP analysis and responses - Meetings with the commercial team to resolve technical questions from customers - Responsible for presenting a demo of the solution to the client - Responsible for executing POCs for customers

- Responsible for the approval of technical proposals sent by the commercial team. - Responsible for the analysis of project requirements sold by the technical team. - RFQ / RFI / RFP analysis and responses - Visit to clients along with commercial team to solve customer's technical doubts. - Development of training and specialization for commercial team. - Technical pre-sales manager for projects developed in Brazil, Argentina, Uruguay and Chile. - Travel to Spain for training for two months. - Trip to Mexico for training for two weeks. - Travel to Bolivia for market development. - Constant trips to Argentina, Chile and Uruguay for visits to clients and company's office. - Development of new products focused on the Brazilian market. - Analysis and improvement of customer processes

- Participation in projects to develop new products for the monitors and corporate solutions area (Main projects: Network Monitor, E-board, Pro: Centric (TV for hotel), Digital Signage, Professional Monitor, 3D Monitors, IPS Monitors, Traditional monitors, Video Wall). - Responsible for the development of Digital Signature solution (monitors and mini computers) in Brazil. - Responsible for testing new software. - Direct contact with customers to solve technical issues. - Focus in Brazil regarding 3D and IPS technologies. - Participation in fairs and events to present and clarify technical doubts related to the products. - Follow-up with the sales team to present and test the products in customer's environments. - Creation and presentation of training programs for sales team, products, and engineering. - Market analysis, monitoring, customer strategies, SWOT. - Travel to Korea (HQ) for training on new technologies.

- Development of reports system in Power Script language. - Analysis and problem solving in proprietary systems. - Generating and analyzing queries in PL / SQL. - Administration and support for Oracle-based systems. - Knowledge of the business rule of the company. - Responsible for the sales and logistics modules of ERP systems. Support Analyst (March / 2008 - July / 2009) - Responsible for all local support of LG Electronics of São Paulo. - Participation in the structuring and creation of a Help Desk system. - Structuring the server room. - Support: local support to users, Windows 2000 / XP / Vista, Windows Server 2000/2003, Office 2003, 2007 and XP, Citrix Metaframe, printers, support to all network infrastructure.

- Support: Remote support to users, Windows 98 / NT / 2000 / XP / Vista, Windows Server 2000/2003, Office 97, 2000, 2003, 2007 and XP - Support and Administration of users in Active Directory, Microsoft Exchange Server, and Linux servers.

- Lotus Domino Administration and Support. - Participation in customer projects. - Creation of procedures and handouts for learning programs.

- Support for: Windows 98, NT, 2000 and XP, Lotus Notes 4.5.5.5, 6.5 and 7.0, Office 97, 2000, 2003 and XP, hardware, Citrix Presentation Server, ERP SAP – (User Administration and Print SpoolerSpanish) - User management in Active Directory, Microsoft Exchange Server, and print spooler on servers. - Responsible for training new employees.