Work experience

• Admissions Specialist

  University of Central Florida

  2019.07-Current

  (7 years)
• Admissions Advisor

  F.I.R.S.T. Institute (Florida Institute of Recording, Sound, and Technology)

  2018.01-2019.04

  (a year)

  •Develop an exciting environment for admissions of students in filming, editing, performing, writing and design to prepare for careers in the entertainment industry.•Facilitate student applications process for Recording Arts, Film and Video Production and Graphic Design & Web Development.•Communicate with students through phone, email and web campaigns. •Trouble-shoot issues that arise during the online application process. •Present information about the benefits of education and F.I.R.S.T. Institution while tailoring to the students needs and career goals. •Answer emails and phone calls in accordance with policy, or inform student when they can expect requested information.•Consistently update prospective student on important upcoming dates, and information needed to finalize the enrollment process.•Achieve daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by the Director of Admissions. •During the enrollment process, guide students through the admissions process, responding to questions, linking them to financial aid and academic advisors, gathering the documents necessary to start school, and ensuring students complete admissions testing.•Use networking and building relationships with students to contact other prospective students for enrollment.
• Admissions Advisor

  Los Angeles Film School

  2017.01-2017.10

  (10 months)

  Los Angeles Film School, Orlando, Florida Admissions Advisor 2016 - 2017•Contact prospective students and assist them with getting started on the path to enrollment, and address questions or concerns regarding the admissions process or programs of interest.•Contact inquiring prospect students via the telephone or email in a timely manner, informing them about the University and its programs.•Learning, understanding, and being able to articulate the academic programs and general policies and procedures of the institution.•Participate in ethical and compliant admissions activities regarding prospective students•Correctly provide requested information, or direct prospective student to appropriate department when necessary.•Answer emails and phone calls in accordance with policy, or inform student when they can expect requested information.•Consistently update prospective student on important upcoming dates, and information needed to finalize the enrollment process.•Continuously stay updated on policies and procedures, as provided by the University.•Consistently meet/exceed expected efficiency and job performance requirements.•Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are followed at all times.•All other duties as assigned.
• Admissions Advisor

  Kaplan University

  2009.05-2016.07

  (7 years)

  • Recruit, retain students in for-profit environment. • Responsible in giving counsel and advise students undergoing the Admissions process and assists in the collection of the Admissions documents that are required for the start of the first term. • Present to students correct and timely information about the academic programs, application requirements, enrollment procedure and any other Admissions information to help them decide on the course or program they want to pursue in the university. • Ensure that prospective students have reasonable expectations on their chosen course of study by properly obeying the standards established for Admissions. • Continuous communications with prospective and current students and provide the best customer service. • Use proprietary communication methodology when he is working with current and prospective students where live or telephone interviews are conducted to evaluate each student according to his/her qualification, commitments, motivations, needs, interests and desires. • Knowledgeable of all the programs and courses being offered by Kaplan University and is also mandated to keep up with the current program changes. • Maintain communication with the other departments like Admissions, Administration, Academics and Financial Aid to enhance the process of Admissions and establish positive team relationship between departments. • Record all activities regularly and accurately into the database management system. • Ensure student records are correctly created during the Admission Process and are passed on to the appropriate departments. • Assist other employees of the Admissions department in activities that are planned out by the Director of Admissions. • Adhere to all appropriate corporate, deferral and state Admissions policies.
• Admissions Advisor

  Retz College, Formerly Central Florida College

  2007.05-2009.05

  (2 years)

  • Marketing and sales for student enrollment• Completes certification process and associated training to develop broad Admissions knowledge. • Applies TEACH Values in the completion of all job assignments. • Networks and develops professional relationships to generate personally-developed inquiries. • Provides excellent customer service to students through application and enrollment process. • Screens potential student applicants by phone and sets campus interviews. • Assesses prospective students to ensure they have the potential, traits, characteristics and financial wherewithal to be enrolled through graduation. • Conducts personal interviews to qualify candidates and to explain academic programs. • Advises students in program selection, test counseling, registration, etc. • Provides general customer service to students from enrollment through graduation. • Adheres to laws and regulations governing student recruitment activities as well as Code of Business Conduct and Ethics.
• President and CEO

  Dimension Painting LLC

  2005.10-2008.01

  (2 years)

  Owner of a small contracting business in Central Florida. Company awarded a prestige contract for labor in the Reunion Resort (formerly Ginn Reunion Resort).•Established business practices, sales, marketing initiatives, strategic business planning, and management• Oversight of 10-14 employees providing business training and trade orientation• Increased client base by one-third resulting from in-house referrals• Accounting (sales, payroll, tax preparation, accounts payable/receivable)• Composed spreadsheets, correspondence, database, presentations, reports and digital graphics• Networked with builders in the Central Florida area to build working relationships• Managing the company through cycles of economic change in order to make the company gain a strong position in the market.• Administration the different sections and departments of the business, ensuring that they are well coordinated.• Recruiting of responsible employees/workers for the efficient functioning of the business.
• Account Manager

  Starshield Armor

  2002.03-2005.10

  (4 years)

  • Conduct assessment of training needs for individual employees, groups of employees, and sub-contractors, to insure that both immediate and long-range training needs are addressed in a comprehensive, annual training plan and budget.• Design, schedule, organize and implement workshops, seminars, conferences and similar events; negotiate contracts with trainers and for facilities and submit to Executive Director (or designee) for approval; insure that training events are provided and implemented as planned; conduct evaluation of training events.• Conduct orientation sessions and arrange on-the-job training• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement• Develop testing and evaluation procedures• Conduct or arrange for ongoing technical training and personal development classes for staff members• Confer with management and conduct surveys to identify training needs based on projected production processes, changes and other factors• Develop and organize training manuals, multimedia visual aids, and other educational materials• Plan and execute professional development sessions for the district.
• Home Building Consultant

  ERI Housing

  2001.08-2002.03

  (8 months)

  • Actively seek new home buyers. • Develop and maintain relationships with Realtor Community. • Manage Model-maintenance and specs. • Enthusiastically meet, greet and register all guests, actively follow-up with prospects. • Build rapport with customers and deliver a positive, effective sales presentation. • Build value into the sale. • Provide outstanding customer service.• Sell and Close homes. • Inform home buyer of the sales, construction and warranty processes. • Keep customers informed in regard to home status, loan status and troubleshoot problems. • Maintain teamwork and coordinate Home Buyer Reviews with Owner, Superintendent and Warranty Teams.
• Manager of Ground Staff

  Woodwinds Apartment Complex

  1998.08-2001.08

  (3 years)

  Responsible for the maintenance and landscaping of outdoor areas and facilities.• Coordinate and oversee the work of personnel who care for plants, repair walkways and remove litter.• Train staff, ensure performance quality and responsible for administrative procedures.• Coordinate the training of new hires, handle service and employee records, create worker schedules and prioritize services.• Coordinate with other departments and specialists.• Performed grounds maintenance duties as necessary.