• Provide technical support to the San Francisco Regional Administrator and their office staff as well as CMS (U.S. Centers for Medicare & Medicaid Services) staff across the country.• Provide technical support, and maintenance for government clients including supporting Windows, VoIP technology, VTC (Video Teleconferencing) and collaboration software like Zoom, Webex, and Box.• Utilize Service-Now to resolve client issues like laptop connectivity, cloud storge, teleconference equipment and software, VOIP and other various IT aspects.• Collaborate with other internal company teams to provide technical support for internal systems, laptops, and projects regarding UC technologies. • Provide installation, administration and troubleshooting of all CMS video conferencing technology and equipment.• Assist in troubleshooting/testing of new Cisco infrastructure and video units for future deployment.• Assist customers by troubleshooting bridging, audio, and video problems.• Troubleshoot users’ connectivity with Zscaler service and client connector.• Participate in training opportunities to learn new expertise, maintain a level of industry knowledge, and pass training on to others.

6 Month Contract working for ThirdPacket Technologies.Setup video bridges requested by clients to their specifications.Assist customers by troubleshooting bridging, audio, and video problems.Experience managing units, and bridges, by accessing the associated hardware (DMA), as well as directly accessing systems to alter/configure settings.Assist in troubleshooting/testing of new Cisco infrastructure and video units for future deployment.

* Imaged 600-700 end user laptops to Windows 10 64-bit operating system.* Verified deployment and configuration of end user laptops. * Performed basic configuration tasks on laptops.

* Provided telephone and remote support to field technicians installing the POS hardware. * Validated that the POS registers are on-line and that all support applications install properly. * Worked with the technicians using a provided checklist to ensure that all POS devices are functioning properly. * Worked with store personnel using a provided checklist to ensure that the POS software and hardware are functioning properly.* Configured and imaged POS machines with Aptos software and Verifone pin pad devices.* Provided level 2 support of tickets using the ServiceNow ticketing system.

ABOUT GOOGLE CODE CORPS:Code Corps is a volunteer-led program to deliver Googles Computer Science (CS) First programming and other technology experiences to 5,000 underserved youth in communities across the United States. This exciting opportunity will put 20 VISTAs, paired at each of the 10 locations, in the forefront of bridging the opportunity gap for underrepresented youth in tech. This initiative targets girls and those of Hispanic/Latino, Native American, and/or African American populations ages 10-14. Google Code Corps Volunteer Specialist Responsibilities:Currently serving as a full-time volunteer program manager with AmeriCorps VISTA in collaboration with the Boys & Girls Club of America and Google to fight poverty through computer science to underserved youth, my responsibilities are:-Managed program operations at four Boys & Girls Clubs in North San Mateo County sites.-Expanded the program to include local libraries and high schools.-Implemented training for high school teachers and librarians on the Googles Cs First curriculum.-Created sustainability for the Google CS First program at multiple Boys & Girls Club sites.-Managing a team of 15+ volunteers including orientation and training.-Screening, interviewing and processing 30+ applicants to run the CS First program at multiple sites.-Educated BGCA staff and Volunteers on Googles CS First curriculum and best practices for underserved youth.-Planned, tracked and managed multiple computer science events for underserved youth.The program was featured in a local Bay Area Newspaper, The Mercury News. (link below)

•Primary technical support & POS (Point-of-Sale) installer.•Hands-on troubleshoot and break/fix 10 senior staff desktop PCs, printers, and over 30 POS system related problems.•Configured and installed upgraded management PC’s to new Citrix software. Coordinated upgrades with IT staff on New York.•Maintained an inventory of parts for repairing and building POS systems.•On-call technical support responsibilities•Diagnose and fix network issues in communication with corporate IT staff when necessary.•Communicate technical issues and work performed to store management.

Project: Critical Point: Incursion (PC)•Developed video game software with virtual team to alpha stage testing.•Created game art assets for use in a 3D game engine.•Worked with level designers to add more detail to environments.•Created textures using photo sourced and hand painted techniques.•Created high resolution objects with 3Ds Max and Zbrush.

*Provided graphic design and video editing support for small businesses. Clients:Studio g Brand-Greg Richard; YWCAs of Princeton and Trenton*Creating an animation of rotating gears with sound unlocking a large door. The animation was modeled, textured, animated, rendered using 3Ds max 9. The sound effects were created using Adobe Audition. The final video with sound was created using iMovie.*Created a Logo for the Racial Justice Institute of the YWCAs of Princeton and Trenton.

•Provided technical, maintenance, and repair support to teaching staff on all school computers as well as providing support for new equipment and educational software.

Worked with a team of over three hundred other game designers, artists, and programmers to maximize the experience for the Game Developers Conference attendees.

*Eternal Winter Unreal 2004 Mod*Responsible for creating, texturing, and rigging character meshes.Creating concept art for preproduction.Responsible for maintaining the art style for the game

Organization of all library materials including books, magazines, and DVDs.Assisting teachers during class time.