(4 years 8 months) Customer Support Specialist - Server Management - Maintained and updated servers to ensure optimal stability, robust security, and access to the latest features, minimizing downtime and enhancing system performance. - Proactively monitored and patched server infrastructure, mitigating vulnerabilities and ensuring compliance with industry-standard security protocols. - Provided responsive support to clients, resolving technical issues efficiently and improving user satisfaction through tailored solutions for each customer. - Streamlined server maintenance workflows, optimizing resource allocation and enabling seamless delivery of IT services to support business operations. Premium Vehicle Rentals - Spearheaded operations for a 5-Tesla fleet on Turo, driving significant revenue growth through targeted social media marketing and strategic outreach. - Mastered premium vehicle detailing, delivering showroom-quality Teslas that boosted customer satisfaction and repeat bookings. - Pioneered mobile pick-up/drop-off services, enhancing client convenience and increasing rental demand in a competitive market. - Executed hands-on vehicle maintenance, optimizing uptime and reliability through proactive repairs and rigorous time management. - Streamlined fleet operations, implementing efficient scheduling and tracking systems to maximize profitability and minimize downtime. - Cultivated a premium brand image, leveraging customer feedback and local networks to establish Everlon as a top-tier rental service.