esent (10 เดือน) The primary objective is to provide better resolution in back office. Throughout this process remains the single point of contact with the customer, maintaining ownership of the incident and acting as the main point of contact between the customer and other support organizations, providing timely updates and ensuring the incident is given the correct level of priority and attention. This is The Senior Specialist Infrastructure IT Asia has a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies. Quasar | Medical Device Manufacturer

พฤษภาคม 2020 - มีนาคม 2024 (3 ปี 11 เดือน) • IT office equipment (printer, telephone, fax, etc.) and software installation and maintenance. • Managing email, anti-spam and virus protection, setting up user AD accounts, permissions and password, etc. • Troubleshoot and resolve end-user hardware, operating system, and software related problems. • Configures, tests, and maintains LAN/WAN equipment and related services, proactively find out the potential problem and solve it to ensure the network more stable. • Adopt the related measures to monitor network and prevent from authorized access, ensure the network and information security. • In charge of the Priority ERP system daily management and maintenance. • Collect the ERP system improvement demand from the users. • Optimize the procedures with internal system based on ERP system ability and operation. • Follow up the questions or problems from the users and give the solution or feedback in time. • Other tasks assigned by supervisor as necessary to accomplish company objectives • Responsible for user support on IT office equipment usage. • Troubleshoot problems and advise on the appropriate action • Company network designing, implementing, troubleshooting and maintaining in addition • Responsible for ERP system for daily usage. ERP system development, implementing, testing training and training manual preparation, report development. • Provide training to new ERP members and assistant manager to finish some problem.