Work experience

• Customer Service Specialist (Project Wings)

  TDCX(MY) SDN.BHD.

  2024.07-2024.07

  PRESENT Respond to customer inquiries: Answer questions and concerns via phone and email .Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution . Provide accurate, valid and complete information by using the right methods/tools
• Customer Services Associate

  IGT Services&Technologies KLSdn Bhd.

  2022.06-2022.06

  (AGODA, ZIPAIR Projects 06/2024 . Inbound - Outbound call, email to customers and partners. 。 Developed a rapport with customers, demonstrated a friendly and helpful manner to put them at ease . Followed up with customers: Check in with customers tc ensure they are satisfied . Worked with a team of CSRs and other departments to find appropriate solutions to problems 。 Resolved customer complaints, investigated complaints determined the cause, and selected a solution
• Education Facilitators

  FISHSIXInstitute

  2021.04-2021.04

  N/A
• Chemistry teacher

  Pattana Wittaya School

  2020.04-2020.04

  N/A

Languages