Work experience

• Enterprise Account Manager

  All Data International

  2024.01-Current

  (2 years)

  (1 year 9 months) • Managing 10+ corporate clients with high retention rates through tailored solutions, SLA implementation, and account development strategies. • Implementing the BANT framework and collaborating with 3 vendors to optimise conversions, cross-selling, and upselling. • Leading a 15 million national digital transformation project, managed a team of 10 professionals, and made a significant impact on company revenue. • Overseeing data integration, analytics, and digital platform implementation, providing strategic insights aligned with client business objectives, and ensuring timely and high-quality project delivery.
• Director of Information Technology

  Sahabat Pandu Digital

  2018.06-2022.12

  (5 years)

  6 years 9 months (4 years 7 months) • Led end-to-end design of WhatsApp-based digital systems (vote counting,zakat & qurban, cooperative transactions, APPSI payments) using Omni Channel Platform, Dialogflow, Python, Midtrans, and Tableau. • Delivered a real-time and secure vote tabulation system with multi-layer validation & encryption, reducing tabulation errors by >30% and improving decision-making accuracy. • Spearheaded digital donation and payment platforms Dompet Dhuafa & APPSI, enabling thousands of users to transact seamlessly and expanding financial inclusion for traditional market traders. • Contributed as System Analyst in GNSS-based MLFF toll payment consortium, providing technical analysis & system simulations that enabled cashless toll transactions and improved traffic efficiency.
• IT Manager

  Garudayaksa Nusantara Cooperative

  2016.04-2018.06

  (2 years)

  (2 years 3 months) • Led the design of the Garudayaksa Nusantara Cooperative system using UML & database schema, producing a web-based system with centralised data that accelerated operations by around 30%. • Developed the Garuda Command Centre with an integrated BI dashboard, facilitating real-time data analysis and improving the effectiveness of strategic decision-making. • Designed a GIS-based mapping system using ArcGIS, supporting spatial analysis and more accurate location-based decisions.
• IT Manager

  Sahabat Pandu Digital

  2016.01-2018.01

  (2 years)

  • Led the IT operations team of 5 staff for the Indonesia branch, managing network, export–import applications, daily support, and system integration with HQ Korea. • Implemented centralized IT procurement strategy for hardware, software, and licensing, reducing annual IT costs by 15% and ensuring compliance with HQ standards. • Implemented SLA policies ensuring resolution within 5 hours for critical issues and 1 day for non-critical, achieving record response times of 30 minutes and boosting IT support efficiency. • Oversaw 100+ IT cases across 4 years, ensuring 100% uptime for critical systems and achieving zero major security incidents through proactive maintenance and network safety measures. • Built a complete end-to-end IT system for the Indonesia branch that HQ adopted as a benchmark for other regional offices.
• Senior Information Technology Support

  Sahabat Pandu Digital

  2014.01-2016.01

  (2 years)

  • Managed daily IT operations covering hardware, software, and networks, ensuring systems run smoothly and supporting the business activities of the Jakarta branch. • Handled troubleshooting and maintenance, acting as the main point of escalation for complex technical issues to ensure faster and more effective resolution. • Supported the implementation of export-import applications with integration into the central system (Korea), ensuring smooth business processes in accordance with HQ standards. • Provided technical support and guidance to junior teams, enhancing team capabilities and the effectiveness of IT issue resolution at the operational level.
• Management Information Systems Internal & External

  Arthatelekomindo

  2012.01-2014.01

  (2 years)

  • Managed ±10 servers (file, mail, database, internal apps) and bandwidth system, ensuring >98% uptime for internal operations and strategic clients (IDX, YKK Zipper, Kimia Farma). • Resolved 50+ technical cases within 2 years, including server troubleshooting, internet connectivity, and application support, minimizing service disruption. • Reduced downtime to <2% for IDX and Kimia Farma through proactive monitoring, preventive maintenance, and consistent system optimization.
• PT All Data International

  Management, Business Development, IT System & Digital Transformation, Stakeholder Management, Solution Selling

Educational experience

• BINUS University

  Information Technology

  2008.06-2012.06

  (4 years)

Certificates