Roles and Responsibilities: In HCLTech for the clients exxonmobil and travel and expenses project(T&E), I am working as a French Language Senior Analyst and acting team lead handling the France and other marketplace like US, UK, Canada, Brazil etc wherein I assist the cardholders with their card applications, expense reports, changing of their approvers and other requests related to their cards. The process is semi-voice wherein I have to contact the customers via amazon connect only when required or the primary tool to assist on their requests is tracking tool where we receive requests related to their queries. I received an award for best performance in just two months of joining the organization.

Roles and Responsibilities: Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, e-commerce platforms, web services for developers. The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager - · Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met as per quality standards. · Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. · Maintain records of day-to-day work by updating trackers to reflect work done. · If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead · Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.