Work experience

• Regional Sales Lead (APJ)

  Concentrix

  2024.04-Current

  (2 years)

  Directed a group of Sales Managers, providing mentorship to a team exceeding 80 members. Streamlined financial operations by implementing effective budgeting and forecasting strategies for Google Workspace and Google ISV. Develop strategies to enhance performance after reviews. Achieved team stability through effective recruitment and retention strategies. Developed and implemented strategies to maximise customer satisfaction. Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Constantly seeking areas to increase profitability by streamlining operational costs. Directed initiatives to improve the work environment, company culture, or overall business strategy. Led successful change initiatives, ensuring seamless transitions during organisational restructuring efforts. Mental Wellness Ambassador. Consistently achieved or surpassed sales targets.
• Sr Sales Manager (APJ)

  Concentrix

  2023.04-2024.03

  (a year)

  Lead a strong team of professional sellers that is equipped with extensive Google Cloud computing knowledge and technical expertise, which supports the entire Japan and APAC regions for Google Cloud Platform (GCP) business. Transformed Dropbox team performance, achieving significant results in less than six months. Utilized diverse GTM strategies to consistently achieve sales objectives. Worked with the internal BI team to develop meaningful dashboards to analyse market trends and opportunities. Cultivated an inclusive atmosphere, driving high-performance sales traits. Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
• Sales Manager (APAC)

  Denave - Kaspersky Lab

  2022.01-2023.03

  (a year)

  Developed and sustained a dynamic team environment to drive consistent sales performance. Optimized team's approach to increase success in securing new and renewal business. Facilitated weekly sessions with regional stakeholders to ensure precise forecasting and business planning. Fostered collaboration by ensuring consistent communication with leadership and territory sales teams. Fostered cross-functional partnerships with Marketing, Territory Sales Team, Sales Operation, and support teams to drive programme success. Develop sales strategies with the team to ensure quarterly forecasts and attainment are achieved through creative execution methods. Build a trusted relationship with all sales representatives; people are the most valuable asset. Year-on-year growth of 37% in revenue. Successive performance of four quarters in a row compared to the previous two years of non-performing periods.
• Senior Business Development Manager (APAC)

  OneOcean Group

  2017.03-2022.01

  (5 years)

  Expand the market presence of the OneOcean Docmap product in Asia through various channels. Collaborate with a support team from Europe to have a single approach to global prospects and clients. Spearheaded a project to produce a ready-made solution for small and medium-sized businesses within the maritime, and oil & gas industry. This is particularly important for OneOcean to capture mass market share. Project Lead for a mobile application offering to complement existing solutions. Project Lead for the largest client globally, providing consultancy and solutioning services. Act as a technical specialist and reference point for the OneOcean sales team. Immensely improved customer relationships through local presence, as compared to previous remote management from Europe. Consistently growing a very strong and sustainable sales pipeline quarter on quarter. Maintaining the most profitable business unit within OneOcean.
• License Compliance Manager

  Autodesk Pte Ltd

  2014.09-2017.02

  (2 years)

  Develop strategies that increase revenue through Autodesk's Licence Compliance (LC) programme. Deploy these strategies company-wide to increase their effectiveness. Actively participate in and lead a team of 10–15 auditors through the auditing process. Present audit findings to channel partners while negotiating acceptable settlement purchases and time frames for purchase with audited customers. Collaborate with the channel sales team to positively drive revenue streams from business recovery activities. Negotiate recovery amounts with vendors that are mutually agreeable. Train channel partners on licensing and use of Autodesk software, software asset management, and intellectual property rights (IPR). Follow up after training to answer additional questions, and requests for further support. Consistently deliver business growth activities that have resulted in a 20% increase in sales over the last 12 months. Create market awareness of LC through BSA and local authorities. Emphasise the importance of legal compliance to all prospective clients. Demonstrate solutions that will assist their business to remain compliant.
• Technical Sales Specialist

  ANZ

  2013.06-2014.08

  (a year)

  Worked collaboratively with territory customers to stress the importance of implementing Microsoft solutions that were applicable to their business. Demonstrated appropriate software capabilities that would enhance productivity. Communicated openly and often with key I.T. stakeholders in each client location. Forged a long-lasting relationship that led to further purchases, referrals, and trust. Improved business growth attainment quarter on quarter from 29% in Q1 to 118% in Q4. Networked with existing and potential clients in order to drive this sales number to overachieve the target. Spearheaded the largest Developer Tools contract that generated a sale of £150,000 in a single order. Provided technical and customer service support to ensure flawless implementation of the software packages. Recovered important revenue streams through non-compliance engagement. Built a mixture of 50% new business and 50% renewal business through open communication and intense negotiation. Provided the company with systematic and easy-to-understand procedures for sales forecasting and reporting.
• Inside Sales Account Manager (Brunei)

  Dell

  2011.09-2013.05

  (2 years)

  Grew an indirect marketing strategy in Brunei by virtually partnering with local affiliates and managing partners. Networked with business professionals and sales leads to engage with this emerging market. Effectively managed projects by accepting bids and tenders from clients. Negotiated the terms of the contracts to ensure a positive outcome for all parties involved. Monitored the daily run rate during business management activities. Created reports from the data gathered, and shared them with key stakeholders. Spearheaded the first EqualLogic deal in Brunei. Achieved this by providing excellent customer service, as well as interactive and engaging product demonstrations. Grew revenue from £3.2 million to £6.2 million per quarter. Engaged many new clients with business proposals, as well as providing existing clients with new and innovative business solutions. Championed the KACE appliance for the Rest of Asia Pacific (ROAP) region, which included Brunei. Drove sales through interactive meetings and hands-on experiences with customers.
• Inside Sales Project Manager (Malaysia & Singapore)

  Dell

  2008.07-2011.09

  (3 years)

  Provided customer service and interface to corporate clients in conjunction with other Account Managers. Determined the client's needs through a series of discovery techniques and interviewing processes provided by I.T. Solutions tailored to client requirements and their needs at an enterprise engagement level. Requested the specific requirements from the client up front to maximise efficiency and avoid confusion. Vastly improved customer relationships by providing open lines of communication and first-tier support when problems arose. Acted quickly to problem-solve and provide permanent solutions to all client issues. Achieved 100% of the objectives over the four quarters spent in this role. Opened up new avenues for revenue and handed over new opportunities that would foster future growth. Spearheaded the first and largest KACE deal under the SB segment for the Singapore region in 2010. Provided the client with undivided attention during the launch to ensure a smooth installation and implementation.

Educational experience

• Murdoch University, Perth, Australia

  of Commerce, Marketing And Management

  2004.01-2007.01

  (3 years)
• TAR College, Penang, Malaysia

  Diploma, Business Information System

  1996.01-2000.01

  (4 years)

Certificates