Anastasia
Barcelona, CataloniaNationality Spain
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Work experience
Admissions Officer
The FBA - The Football Business Academy2022.07-2024.01(2 years)Customer Success Manager
Omnios2021.02-2021.09(8 months)At Omnios we use Artificial Intelligence to automate the analysis of unstructured information. We design and develop intelligent business software that gathers information (from videos, PDF, websites, and news) and analyses it automatically. Our main product is Winnow: the intelligent Video On Demand platform that allows you to engage your community through video content, learning about their interests and finding new channels to monetise.Customer Success Management
Compettia - Games to Grow Business2019.05-2020.03(a year)• Managed subscriptions and tailored solutions to maximize the customer experience • Provided feedback and quality assurance for clients with an annual subscription• Applied highly effective selling skills while properly engaging and presenting solutions to customers• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information• Provided onboarding sessions and product guidance to customers while growing opportunities for the companyInternational Admission Officer
EAE Business School2019.01-2019.05(5 months)• Managed a portfolio of potential and incoming students through CRM System• Increased business school registrations over 15 % with improved promotional approaches, outreach strategies and engagement plans monthly• Reviewed application and conducted interviews with applicants from LATAM,North America,Europe, Asia and Africa• Attracted and recruited students by communicating information via phone and email• Participated in admissions events in Madrid and Barcelona which brought large numbers of prospective students to campus.Sales team leader/Customer Support Specialist
EF English Live2017.10-2019.01(a year)• Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales. • Increasing and maximizing sales and conversion rate . • Kept detailed records of sales and customer information in salesforce and hubspot, updating database regularly to maintain top-notch service and differentiate sales leadsReal Estate Property Agent
BARRERO & ASOCIADOS2016.05-2017.10(a year)• Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Barcelona and Costa Brava area• Generated leads for sales and rental properties through cold calls and referrals• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients• Provided investment and legal assistance to the potential clientsSales Consultant(internship)
SWAROVSKI2013.06-2013.09(4 months)•Applied negotiation techniques on a daily basis, boosting sales and reaching the desired target.•Analyzed consumer behavior to elaborate new strategies for future projects.•Interacted with clients on a day to day basis.
Educational experience
IE Business School
Business Administration and Management, General master’s degreeESERP Business School
Hospitality Management,Tourism bachelors degree
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