Work experience

• Senior Project and Business Development Engineer

  GiRhoMa

  2017.03-2024.09

  (8 years)

  (7 years 7 months) Design and plan AV systems based on client needs. Source and install AV equipment, ensuring compliance with design plans. Lead technical teams, troubleshoot issues, and manage project schedules and resources. Communicate with clients, manage expectations, and provide progress updates. Implement quality control processes, and conduct thorough AV component testing. Develop and monitor project budgets, ensuring financial constraints are met. Provide end‐user training and create comprehensive AV system documentation. Evaluate project performance, gather client feedback, and capture lessons learned. Cultivate client relationships for satisfaction and loyalty. Drive revenue growth through effective market analysis and tailored solutions. Achieve sales targets, negotiate contracts, and contribute to accurate forecasts. Generate sales reports and ensure ongoing training for sales teams. Lead teams for optimal AV system performance and upgrades. Provide ongoing training for skill development. Develop and manage AV maintenance budgets. Efficiently control spare parts inventory.
• Suppervisor Technical Support & Sales Engineer

  Al-Qameh Project Management & Housing Co.

  2016.08-2017.02

  (7 months)

  Led and guided technical support teams, fostering a positive team culture. Oversaw technical support operations, ensuring prompt issue resolution and providing advanced technical support. Conducted HVAC systems training for support staff, emphasizing skill development. Engaged with clients to comprehend HVAC needs, delivering personalized solutions. Handled escalated technical issues with customers, ensuring satisfaction. Cultivated and sustained robust client relationships, offering ongoing post‐sales support. Collaborated with project management teams on HVAC projects, contributing technical insights.
• Technical Support & Sales Engineer

  Nicola Nassar & Sons Company

  2014.04-2016.07

  (2 years)

  (2 years 4 months) Understood and assessed client HVAC & VFD systems needs through effective communication. Advanced support for HVAC & VFD systems, ensuring peak performance. Created detailed proposals and offered technical expertise to support the sales team. Created strong client relationships, addressing technical issues directly. Collaborated on HVAC & VFD projects, providing technical insights for seamless integration.
• Receptionist

  The Regency Palace - Amman

  2013.09-2014.03

  (7 months)

  Efficiently managed guest check‐in, reservations, inquiries, and administrative tasks. Provided exceptional customer service by anticipating and meeting guest needs. Promoted hotel amenities and processed guest payments accurately.
• Language Partner

  Earlham College

  2013.01-2013.08

  (8 months)

  Language Partner, Working with American group to teach them Arabic

Educational experience

• Al-Balqa Applied University

  Electrical and Electronics engineering

  2007.01-2013.01

  (6 years)
• National Patriarchal College

  Scientific

  2001.01-2007.01

  (6 years)

Certificates