AMELIA
Customer Service
Female30 y/oPre-sales technical support/After-sales technical support/Solution/Customer SuccessLive in ThailandNationality Thailand
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Work experience
Customer service/ Content Moderator
Concentrix | Malaysia
2023.05-2025.04(2 years)
Reviewing User-Generated Content
Enforcing Guidelines and Policies
Providing User Support with multilingual
English Tutor
Kyna English (Kyna Pte. Ltd.)
2022.02-2023.04(a year)
Taught English as ESL for kids and BE for adults
Customer Service Staff guest service agent
MAKE A WIT
2019.05-2023.03(4 years)
Taught science, Mathematics and English as ESL
Prepared teaching materials and English activities
Wrote teaching plan and achieve all academic documents
International Medical Insurance Coordinator
WORLDMED HOSPITAL
2018.02-2019.02(a year)
Completed insurance claim cases and coordinate with
worldwide insurance company
Translated and wrote medical reports from the doctors
Coordinated inbound, outbound call and replied email
VOLUNTEER
Customer Service Staff (Intern)
Tourism Authority of Thailand
2016.12-2018.02(a year)
Provided comprehensive information regarding tourism in Thailand to
customers, promoting travel opportunities.
Handled inbound and outbound calls to address customer inquiries
promptly.
Assisted in organizing tourism exhibition events to enhance public
engagement.
Educational experience
Prince of Songkla University, TH
English & Minor in business administration
2012.06-2016.05(4 years)
Major in English with a minor in Business Administration
Languages
Thai
Native
English
Proficient
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