• Work closely with the Director and other Admission staff to implement a recruitment plan to achieve SVSUs enrollment goals through the expansion of current programming and the development of new initiatives specifically targeting rural populations.• Take SVSU’s inspiring and inclusive message throughout Northern Michigan by traveling to high schools and attending various student receptions and activities on behalf of SVSU.• Provide counseling regarding academic and financial resources to prospective students to impact student success. •Develop and deliver College Transition seminars on time management, student campus involvement, college services and employment and living on campus (housing and meals).• Review and evaluate application-related materials and maintain student records.•Accurately enter all necessary data into an electronic contact management system to produce a log of inquiries and direct student follow-up through text, phone and email channels.

• Handle confidential guest information such as social security numbers, birth certificates, current address, and debt history to ensure they are eligible to receive their winnings, demonstrating attention to detail and exceptional follow-through. • Service guests with claiming their winnings by providing them with proper paperwork and validating their winning ticket(s) through multiple computer programs.• Schedule guest appointments through phone ensuring that they are serviced quickly and with a high satisfaction rate.

• Conducted all training and hiring of front office staff; helping them understand the importance of a first impression and the professional aspects of the business.• Managed inventory of office and salon supplies ensuring an organized environment displaying attention to detail. • Kept track and ran payment through systems with mediums such as cash, card, check, and gift cards and was responsible for depositing the money into the business account nightly.• Operated as head of the bridal department which involved meeting with brides, going over contracts, helping to select appropriate packages, handling deposits, scheduling bridal trials, and wedding day appointments, using strong project management skills and customer focus. • Scheduled office meetings and client appointments for a team of eight professional hairdressers, nail technicians and estheticians.

• Handled transactions ensuring customers were given correct change while using professional interpersonal skills. • Made specialty food items, memorizing a menu of 8+ specialty items.