职位:Channel Sales Manager - Middle East May 2022 - May 2025 (3 years 1 month) Dubai, United Arab Emirates • Develop the Channel strategy in the Middle East region in collaboration with the Global Partner Programs team to achieve growth targets for our business, with a specific focus on optimizing distribution networks • Lead and motivate ME channel team according to Bodet Culture Values. Support and develop the team with a culture of collaboration, leadership, and excellence • Champion Channel Management best practices in ME region and facilitate knowledge sharing with peers worldwide, emphasizing the importance of efficient distribution • Communicate Bodet's strategy and direction to partners, establish mutual targets, and review business plans to achieve shared goals, including distribution-related goals •Embrace a Customer First approach to deliver a world-class customer experience through our channel partners, ensuring distribution channels meet customer needs • Identify potential partners, negotiate partnerships, and define & recruit new partners to support business growth and enhance distribution capabilities • Maintain partner relationships with main partners and distributors, being a business consultant to guide their strategic direction and develop distribution channels in ME region. • Design and implement strategic Channel programs, collaborating with partners, internal sales, and marketing teams for successful execution, with afocus on enhancing distribution efficiency. • Coordinate with the sales team on reseller engagement, certification requirements, programs, policies, and contract compliance • Analyze partner training needs and collaborate with external and internal providers to develop training plans • Increase revenue through indirect channels, supporting Industry Strategic Realization plans within our partner ecosystem, while optimizing distribution efficiency in ME region. Achieve revenue targets for all product/solution categories including regular forecasting accountability

Dubai Airport Freezone Area, Dubai, United Arab Emirates Products: Virtual Queue Management Solutions , Digital Signage, Virtual Assistance, Digital Transformation, Audio Visual Solutions, IoT, Customer Service Robots, Multi Service Kiosk Machines, Electronic Queuing System, Mobile App's , People Counting Solution, video conference and Smart Meeting Room solutions. 1. Managing sales of Tensator technology solutions i.e. virtual queue management solution, virtual assistant (Hologram), Customer Service Robots, people counting system and multi service machine (kiosk). 2. Assisting and managing the team of BDM for pre-sales, client presentation, RFP evaluation, commercial proposal and final delivery. 3. Managing sales of channel business partners and distributor across the MENA region, appointing new partner and explore new market. 4. Develop product pricing and positioning strategies. 5. Work closely with software development teams to deliver with quick time-to- market using optimal resources 6. Drive product launches including working with public relations team, executives, and marketing department. 7. Presenting the solutions to the key decision making people for all kind of sector like Finance, Retail, Healthcare and Public 8. Represent the company by visiting customers to solicit feedback on company products and services in one to one engagement. 9. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

Dubai, United Arab Emirates

Dubai, United Arab Emirates Headquartered in Dubai, UAE, Bsmart Technologies is digital & IT Infrastructure solutions provider to multifarious industry segments. We provide digital display, interactive touch screen signage, IT Solutions , Network solutions , security solutions , Intercom, Audio/visual, Access control Solutionsand customized software. The mission is simple, blend powerful creative and cutting-edge technology for end users to improve overall brand experience. We work with our in-house and international teams to provide the best customer engaging solutions to clients. Area of expertise: • Leading large scale projects • Digital signage • Audio visual system integration • IT Infrastructure • IT Technology • IT Consultancy • Cyber Security • Managed IT Services • Cloud Solutions • Virtulisation • LED large signage walls indoor/outdoor • Interactive displays • Command & control room displays • Large video walls • Hotel interactive displays system • High end projection technology (projectors) • Audio visual and IT integration in conference and board rooms • Laptops & desktops • tablets & mobile devices • Educational classroom management software • End to end integrated solutions for large scale enterprise business houses

Dubai, United Arab Emirates Job Responsibilities • Development of business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options • Strategic Consulting, including business plan & sales strategy development • Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Negotiating the terms of agreement and closing sales • Establishment of dynamic relationship with prospects to promote business; recommending solutions • Promotion of product improvements or new products development by closely tracking the industry trends and marketing strategies of competitors • Generation of competitive quotations • Represent the organization at trade fairs & events • Negotiating on price, costs, delivery and specifications with buyers and managers • Advising on forthcoming product developments and discussing special promotions with customers • Gaining a clear understanding of customers' businesses and requirements • Prepares reports by collecting, analyzing, and summarizing information • Maintains quality service by establishing and enforcing organization standards

Dubai, United Arab Emirates Products: Mobile/Fixed Services Responsibilities: -• Daily visits to business clients; updating them about new offers and promotions • Handle Existing Accounts • Managed day-to-day activities with the Account Director • Participated in strategic planning for projects • Worked on Telecom Projects for various Multinational companies • Generate New leads via cold calling, telesales • Quality Sales and after sales support • Quality customer service and always be available for my clients • Convince customers to purchase packages offered • Maintain Daily Sales Reports • Maintain high standards • Follow up on pending requests from concerned departments • Survey areas • Generate Sales and Revenue • Achieve set targets • Cold calling & Telesales • Informing customers about new packages and upgrade them from existing to higher bundles

Dubai, United Arab Emirates Products: Enterprise Mobile services/Fixed Services • To upgrade current services to higher packages, and following up on pending requests • Daily visits to Business clients and updating them about new offers and promotions • Maintaining a DSR (daily sales report) • To convince customers to migrate from Du to Etisalat • Maintaining high standards • Following up on pending requests from concerned departments • Surveying areas, and generating Sales and Revenues • Achieving Sales targets • Cold calling & Telesales • Informing customers about new packages and upgrading them from existing to higher ones 职位:Sr Technical Support Engineer/Customer Support October 2007 - October 2009 (2 years 1 month) Dubai, United Arab Emirates Products: Siemens, Aztech, Belkin 3Com, Cisco, D-link, belkin, Netgear, Linksys,Thomson etc. Responsibilities: Providing Second level technical support and resolution of the end-user problems of large number of internet customers in the UAE over multiple communication channels, including telephony, facsimile and over the internet (covering e-mails and text chat). Other responsibilities included: • Online customer support • Providing support to Network security & Wan Network services. • Assisting in the design and implementation of the Network (LAN & Wan) Troubleshooting Network problems. • Installation and configuration of Modems & ADSL Router, Siemnes,Aztech, Thomson, Linksys, Netgear, Bell kin, Smc, Cisco, and Lucent etc. • Providing support to Online Services, UAE NIC and General inquiry of Internet Services of Etisalat • Configuration of Microsoft Outlook & Troubleshooting • Interface with various departments (internal and external) to the CCC to resolve customer problems in an orderly manner. • Handling proxy related block/unblock cases, as well as incomplete cases • Replying to emails received at care@etisalat.ae • Handling customer contacts that could not be resolved by tier-1 agents • Providing second level technical support by answering the queries initiated by tier-1 agents