Summary

Work experience

• Egypt Assurance Risk/Internal Control Manager, Technical Support Specialist

  Hitachi Energy

  2020.03-Current

  (6 years)
• Projects Suppor Specialist

  Hitachi ABB Power Grids

  2020.03-2021.11

  (2 years)
• Systems Engineer - Condition Monitoring Systems @ ABB Germany

  ABB

  2016.12-2020.03

  (3 years)

  Electrical Condition Monitoring Systems TMS: Transformer Monitoring Systems PDMS: Partial Discharge monitoring system. - Analysis of incidents - Download of error logs - Preparation of incident reports together with other specialists. - Defect clearance activities. - Preparation of as-built drawings. - Oil Sampling Supervision
• Deputy Information Security Manager

  ABB

  2011.03-2016.11

  (6 years)

  • WSUS Server ( Windows Server Update Services ) Administration. • SCCM Server ( System Center Configuration Manager ) 2007 Administration. • Lotus Notes Server Administration ( Domino 8.5 ) • Lotus Notes User Support. • File Server Administration. • Active Directory, GPO User and network Administration. • Administering, Managing, Monitoring & Troubleshooting Cisco IP Telephony solution ( Call Manager System version: 8.6.2.21900-5 ) • Trouble shoot technical hardware & software problems for users. • Maintain updated knowledge for computer hardware & software technology. • Submit requests for maintenance or supplies for PCs and printers to the management and follow up on these requests. • Identify user's needs and recommend way to replace or upgrade hardware to expand & improve organisation's automation. • Manage hardware and supplies inventory and update it regularly. • Assist in preparing guidelines for all users in accordance with management rules and regulations. • Assist users in the application of various software applications including MS Word, Excel spreadsheet, graphics software packages, etc. that meet office and management needs. • Provide day to day guidance and assistance to users to accelerate and improve individual productivity and help identify, learn, and apply existing and new technology for better performance and efficiency. • Study and maintain basic knowledge of the organisation's operations and functions and user needs Show less
• IT Administrator

  ABB

  2007.04-2011.03

  (4 years)

  • Study and maintain basic knowledge of the organization's operations and functions and user needs. • Trouble shoot technical hardware & software problems for users. • Maintain updated knowledge for computer hardware & software technology. • Provide day to day guidance and assistance to users to accelerate and improve individual productivity and help identify, learn, and apply existing and new technology for better performance and efficiency. • Submit requests for maintenance or supplies for PCs and printers to the Management and follow up on these requests. • Identify user's needs and recommend way to replace or upgrade hardware to expand & improve organisation's automation. • Ensure optimum performance and efficient use of users including disk space and response time. • Manage hardware and supplies inventory and update it regularly. • Assist users in accessing and sending electronic mails and attached files • Assist in preparing guidelines for all users in accordance with management rules and regulations. • Assist users in the application of various software applications including MS Word, Excel spreadsheet, graphics software packages, etc. that meet office and management needs. • Lotus Notes Support. • Administering, Managing, Monitoring & Troubleshooting Siemens (Hi Path4000 ) IP, Digital, analog phones and Voice mail system. Show less
• Helpdesk Support Specialist

  The Coca-Cola Company

  2004.07-2007.03

  (3 years)

  • Study and maintain basic knowledge of the organization's operations and functions and user needs. • Trouble shoot technical hardware & software problems for users. • Maintain updated knowledge for computer hardware & software technology. • Provide day to day guidance and assistance to users to accelerate and improve individual productivity and help identify, learn, and apply existing and new technology for better performance and efficiency. • Submit requests for maintenance or supplies for PCs and printers to the Management and follow up on these requests. • Identify user's needs and recommend way to replace or upgrade hardware to expand & improve organisation's automation. • Ensure optimum performance and efficient use of users including disk space and response time. • Manage hardware and supplies inventory and update it regularly. • Assist users in accessing and sending electronic mails and attached files • Assist in preparing guidelines for all users in accordance with management rules and regulations. • Assist users in the application of various software applications including MS Word, Excel spreadsheet, graphics software packages, etc. that meet office and management needs. • Lotus Notes Support. • Administering, Managing, Monitoring & Troubleshooting Siemens (Hi Path4000 ) IP, Digital, analog phones and Voice mail system. Show less

Educational experience

• Advanced Academy, Cairo

  Bachelor of Science - BS, Computer Science, 70%
• Advanced Academy for Computer Science and Networking.

  Bachelor of Science - BS, IT studies

  Networking
• Cairo School

  High school, Computer Science
• DFI

  Movie Making

  Writing a Story

Languages