• Responsible for entire IT support team, including IT helpdesk service, end-user support, database/middleware support, server/network support, security & system monitor, and etc. • Maintain service catalog and define service level agreements both operationally and for contracted services based on business and country requirements • Produce report, analyze trend and conduct review on service levels and team performance • Drive continuous process and service improvements in order to achieve greater efficiency, effectiveness and improve service availability • Ensure all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets • Act as a point of escalation for service delivery issues • Ensure tasks performed and applications supported are in compliance with all applicable controls • Build and maintain long term working relationships with business, country and key partners • ITIL certification or automobile production industry experience is preferred

Service hour：5x9 normal business hours, 24x7 stand-by Service location：San Paulo Language: Portuguese / Chinese