Senior Operation Engineer
9~10K CNY/Per month
Full-time
3～5 years
Refresh at 10 months ago
274 Views
44 Apply
United States
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Job responsibilities
Provide technical support via Microsoft platforms (Teams/SharePoint), ensuring SLA compliance;
Conduct root cause analysis (RCA) and manage defect tracking in Azure DevOps (ADO);
Develop scripts (PowerShell/Python) to automate ticket handling and synchronize ADO workflows;
Monitor service health with Azure Monitor/Log Analytics, build dashboards, and maintain runbooks;
Deliver user training, documentation, and drive platform improvements.
Job Requirements
3+ years in IT support/SRE with expertise in Microsoft tools and Azure services (Monitor/ADO);
Proficient in scripting for automation (e.g., ticket categorization, API integration);
Familiar with ITIL processes and REST API tools (Postman/Insomnia);
Fluent English for global support, ITIL/Azure certifications preferred.
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