Product & Solutions Manager
15~20K CNY/Per month
Full-time
3～5 years
Refresh at 2 years ago
254 Views
53 Apply
Shanghai
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Job responsibilities
Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
Customer complaint process management to ensure timely closure;
Visit the projects to collect information, or provide O&M and installation training;
Develop and maintain regional service provider and 3rd party institution resources;
Job Requirements
Responsible for coordinating post-sales technical support, responding promptly to customer complaints, providing solutions and suggestions, promoting the implementation of solutions, and improving customer satisfaction;
Align relevant resources at HQ to analysis the root cause, and promote product and product improvements, prevent the similar case happening again;
Customer complaint process management to ensure timely closure;
Visit the projects to collect information, or provide O&M and installation training;
Develop and maintain regional service provider and 3rd party institution resources;
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