Middle East Market Business Lead (Food Delivery Operations)
15~20K CNY/Per month
Full-time
3~5 years
Refresh at 6 hours ago
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Beijing
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Job responsibilities
Position Objective:
Oversee the comprehensive planning, establishment, operation, and management of food delivery services in the Middle East market, leading the team to achieve user growth, order volume increase, market share expansion, and profitability targets, while building the company into a leading local lifestyle service brand in the Middle East market.
1. Market Strategy and Planning:
a. Conduct in-depth research on the catering and food delivery industry dynamics, user needs, consumption habits, competitive landscape, and policies and regulations in target markets in the Middle East (such as Saudi Arabia and the UAE).
b. Develop medium- and long-term development strategies, annual business objectives, and detailed implementation plans for the food delivery business, and facilitate their execution.
c. Responsible for the localization adaptation and innovation of business models to ensure compliance with local market characteristics.
2. Business Operations and Management:
a. Comprehensively oversee the daily operations of the food delivery platform, including but not limited to merchant recruitment and maintenance, product management, order fulfillment, logistics delivery (if applicable), user growth and engagement, and marketing campaign planning and execution.
b. Establish and optimize operational processes, standards, and specifications to enhance operational efficiency and user experience.
c. Responsible for the achievement and analysis of core operational metrics (GMV, order volume, user count, average order value, repurchase rate, merchant count, etc.), and continuously optimizing operational strategies.
3. Team Building and Management:
a. Establish, train, and manage a localized food delivery operations team, clarify job responsibilities, and enhance team expertise and cohesion.
b. Establish effective team performance evaluation and incentive mechanisms, and lead the team to achieve performance goals.
3. Merchant Expansion and Relationship Maintenance:
Develop merchant expansion strategies, actively explore high-quality catering merchant resources, particularly chain restaurant brands, and establish in-depth cooperative relationships.
Maintain good relationships with core merchants, address issues encountered during merchant operations, and enhance merchant satisfaction and loyalty.
4. Cross-departmental Collaboration and Resource Integration:
Maintain close communication and collaboration with various internal departments (such as product, technology, marketing, legal, finance, etc.) to ensure smooth business progress.
5. Integrate internal and external resources to support business development.
6. Market Expansion and Cooperation:
Actively expand and maintain strategic cooperative relationships with local property management companies, commercial management firms, government departments, and related institutions, leveraging their resource advantages to enhance brand influence and business penetration.
Explore new business growth opportunities and cooperative models.
Job Requirements
1. Educational background:
Bachelor's degree or above, with a preference for majors in Marketing, Business Administration, International Trade, Hotel Management, or related fields.
2. Work experience:
Over 5 years of experience in food and beverage delivery O2O、 Experience in the chain catering or related local life service industry, with at least 3 years of experience in equivalent management positions, and successful cases of comprehensive operation of takeaway business or large-scale chain catering operations are preferred.
3. Work experience in the Middle East market (especially in core countries such as Saudi Arabia and the United Arab Emirates) is preferred, and familiarity with the local market environment, consumption habits, and business rules is particularly desirable.
4. Language proficiency:
Proficient in English, Arabic, and Chinese, and able to communicate fluently as a working language, conduct business negotiations, write documents, and host meetings. All three languages require proficiency in business.
5. Professional skills and knowledge:
Proficient in core modules such as delivery platform operation logic, merchant management, user growth, marketing promotion, and data analysis.
Having keen market insight, excellent strategic planning ability, business negotiation ability, and resource integration ability.
Excellent leadership and management skills can effectively motivate and manage cross-cultural teams.
Strong results orientation, with the ability to independently solve problems and drive business growth in complex market environments.
Proficient in using Office software (Word, Excel, PowerPoint, Outlook), with data analysis skills preferred.
6. Core competencies:
Having a strong sense of career ambition, responsibility, and entrepreneurial passion, able to withstand significant work pressure.
Excellent communication and coordination skills, interpersonal skills, and cross-cultural communication and collaboration abilities.
Strong ability to withstand pressure, adaptable to fast-paced and highly changing work environments, willing to accept overseas assignments or long-term stay abroad.
Having good professional ethics and business ethics.
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