Customer service and communications, ensuring high levels of customer satisfaction Spare parts management:Parts planning and logistics,Parts pricing,Specification and control of standards Integrating accessories business into daily dealer operations Technical service and training Ensuring proper maintenance and repair at the dealerships Handling complaints and warranty cases Efficient complaint and goodwill management Making a significant contribution to customer retention and advocacy

An academic degree or vocational qualification Minimum of 8 years of professional experience in automotive after-sales Demonstrated success in the after-sales area Solid knowledge of required software tools Strong leadership qualities with effective communication and facilitation skills Excellent organizational and problem-solving skills Empathy and resilience Fluency in both German and English