• Plan and co-ordinate the provision of friendly, efficient services to guests • 进行相关计划和协调工作，以确保向客人提供友好和高效的服务 • Schedule activities for guests • 安排客人的活动日程 • Plan and co-ordinate all promotional activities targeting clients • 计划和协调所有针对客户的促销活动 • Trace relevant statistics about clientele • 对客户的相关统计数字进行跟踪 • Co-ordinate and supervise all activities for guests • 协调和监督对客人开展的所有活动 • Assist with check-ins/check-outs of clients • 协助客人办理入住和退房手续 • Greet Guests upon arrival • 在客人抵店时进行迎接 • Room Guests • 为客人安排客房 • Cover guest relations desk • 负责客户关系台的工作 • Assist guests with airline bookings and reconfirmation’s • 协助客人进行航班预订和确认 • Assist all departments in being receptive to the needs of guests • 协助所有部门满足客人的各种需求 • Assist staff with language and culture • 就语言、文化对员工进行辅导 • Attend recreation activities when necessary • 如有必要，可参加一些相关招待活动 • Plan and conduct Japanese group and function rundown meetings • 计划并召开关于团组和活动的总结会 • Assist in any other duties when required by the Guest Relations Manager • 按照客户经理的要求对其它任务进行协助 • Assist with translations (information; guest directory; menus etc) as required • 按要求协助翻译（信息、客户名单、菜单等） • Provide feedback from Japanese Guests to Front Office Manager for action • 将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动

Required Skills – 技能要求 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Able to read and write English • 能够读写英语 • Proficient in the use of Microsoft Office and Front Office System • 熟练使用微软办公软件和前台系统 Qualifications – 学历 • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent • 具有酒店行政管理，酒店管理或相关的大专学历或职业证书。 Experience – 经验 • 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience. • 拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景