Customer Support Representative
15~20K CNY/Per month
Full-time
1~3 years
Refresh at 2 years ago
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Job responsibilities
1. Communicate effectively with players through the ticketing system and social platforms;
2. Responding to in-game tickets in a timely manner, managing and collecting player feedback, complaints, and concerns;
3. Handling player-reported issues with a focus on providing solutions, active interaction and follow-up;
4. Proofreading Traditional Chinese text (including but not limited to operational activities, in-game text and advert text);
5. Building and maintaining good relationships between teams and departments.
Job Requirements
1. Have good written and oral communication skills in both Chinese and English;
2. Love games, enjoy communicating with users, and understand the psychology and habits of players;
3. Strong computer skills, able to operate multiple applications and platforms simultaneously;
4. Strong problem-solving/troubleshooting skills;
5. Proactive, creative, and motivated to continuously improve and learn;
6. When necessary, work outside of working hours;
7. Outgoing personality, with good teamwork spirit and ability to withstand pressure;
8. Acceptable for fresh graduates or interns.
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