(1) Checks guest information for the day's arrivals each shift, including VIP, GPG members, regular guests, groups, and special requests. (2) Maintains a thorough knowledge of hotel rates, discounts, packages, hotel amenities, and special events. (3) Ensure that guest complaints are appropriately documented and action taken to avoid guests leaving the hotel dissatisfied. Obtains assistance from management when necessary. (4) Maintains a high level of knowledge of hotel related corporate programs. (5) Maintains a high level of knowledge of GPG's membership strategy and ensures that it is handled correctly, reports are prepared and new members are actively involved in the development of new members. (6) Represents the hotel management in the best possible way in all matters relating to guests. (7) Handles guest requests and is responsible for ensuring that guest requests are met by personally following up with the relevant departments.

- Education: University degree in hospitality or related field preferred. - WORK EXPERIENCE: At least three years of supervisory experience in a front office department. - Professional Knowledge/Skills: (1) Knowledge of Front Office Department and very familiar with the daily operation of Front Office Department. (2) Good command of English and Chinese. (3) Good management skills. (4) Good communication skills. (5) Good organizational and problem solving skills. (6) Good financial knowledge. - Other skills required: (1) Good mental capacity and always maintain a positive attitude at work. (2) Good training as well as presentation skills.