ZAIN
Trust and Safety Associate
Male26 y/oSolution/Customer Success/English Translation/Other language translation/Network/Online Customer Service/AI/Machine Learning/Digital front-end engineer/PCB Engineer/Communications Standardization Engineer/Electrical Engineer/Editor/Writing/Reporter/Film and Television/Media/Front Office Manager/Hotel Manager/Quality ManagementLive in PakistanNationality Pakistan
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Summary
Electrical Engineering graduate with expertise in AI model training and IoT-based predictive maintenance systems. Over 2 years of customer-centric experience in restaurant operations and Trust & Safety, delivering multilingual support (Punjabi, Urdu, English) with 98% accuracy and 100% compliance. Skilled at combining technical problem-solving with empathetic communication to resolve customer concerns across multiple channels. Proven ability to handle high-volume inquiries in fastpaced environments while maintaining quality standards and professional attitude
Work experience
Trust and Safety Associate
Accenture, Malaysia2023.11-2025.11(2 years)Moderated user-generated content to ensure compliance with platform policies and resolved flagged content issues with 98% accuracy. Contributed to AI training datasets by reviewing and labeling content in Punjabi, Urdu, and English markets to improve machine learning model accuracy. Ensured user privacy by following strict data protection protocols. Maintained 100% compliance with platform safety standards.Teacher
House of Mathematics Academy2018.09-2020.01(a year)Taught 50+ Intermediate students (Physics, Chemistry, Math) with 90%+ pass rate. Delivered 100+ lessons per term, improving class results by 20–30%. Helped 80% of students achieve B-grade or higher in board exams. Successfully mentored students, with 10+ joining the Pakistan Military and multiple students securing education and jobs abroad.
Educational experience
COMSATS Institute of Information & Technology, Attock
Electrical Engineering and Power Systems.2018.09-2023.03(5 years)Specialization in Electrical Engineering and Power Systems. Thesis on "IoT-Based Predictive Maintenance for Water Pumps – COMSATS Attock"
Languages
Urdu
Native
English
Proficient
Skills
Problem Solving
Trust and Safety
Email Management
Excellent Communication
Customer Service Skills
Microsoft Office
KiCAC, AutoCAD, Genesis
PCB Designing
Digital Content Analysis and Quality Control
Translation, Transcription, Annotation
Basic Programming C, C++, Python, NumPy, Matlab
ML/AI based Project Success
Preventive Maintenance
Files
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92****9688
za**@**om
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