JEHAN SHER's Resume

JEHAN SHER

Travel Management Consultant and Operation Manager

Male

47 y/o

Customer Service Manager/Supervisor

Live in Pakistan

Nationality Pakistan

Summary

Customer service and sales professional with 20+ years of expertise in the travel and tourism industry. An IATA/UFTAA Foundation Diploma holder. Skilled to build relationships, resolving issues, achieving sales targets, and leading teams to exceed customer expectations.

Work experience

Senior Business Travel Management Consultant / Operation Manager
Suhrab Yasir Travel & Tours (IATA)
2021.01-Current
(5 years)
Suhrab Yasir Travel & Tours is known for quality service, efficiency, a wide range of travel products, and the best value for money. • Contributed to team coordination, performance support, client service, and travel planning efforts to help improve workflow efficiency and customer satisfaction. • Conducted comprehensive Performance Management reviews, identifying training needs to elevate staff capabilities and service quality.
Senior Corporate Travel Consultant / Specialist
dnata Travel Center (Saudi Arabia)
2010.01-2021.01
(11 years)
dnata is a global travel services company based in Dubai, UAE, and is a subsidiary of the Emirates Group. dnata has a significant presence in Saudi Arabia.  Managed corporate client accounts, delivering tailored travel services that meet diverse organizational needs.  Cultivated and nurtured strong relationships with corporate clients, resulting in high satisfaction rates and increased repeat business.  Advised clients on optimizing corporate travel policies, contributing to more efficient and cost-effective travel management
Ticketing & Reservation Agent
Shore 2 Shore Travel & Tourism
2003.01-2009.01
(6 years)
Shore 2 Shore Travel & Tourism was one of the leading inbound and outbound tour operators in Abu Dhabi (UAE). • Leveraged expertise in travel services to effectively sell ancillary products, including flight and hotel bookings, tour packages, and car rentals, enhancing customer satisfaction. • Provided comprehensive travel information to clients, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service. • Utilized problem-solving skills to address customer inquiries and resolve issues promptly, ensuring a seamless travel experience.