Summary

Work experience

• Inside Sales Specialist

  TDCX

  2025.04-Current

  (4 months)

  I currently work in Malaysia as an inside sales representative for a customer support platform tailored to the Japanese market. My role involves building strong client relationships, understanding customer needs, and proposing effective solutions to improve support efficiency. I collaborate with cross-functional teams and communicate directly with Japanese clients, leveraging my language skills and market knowledge to create meaningful business value. This experience has strengthened my ability to deliver clear, customer-focused communication in a professional setting.
• Customer Support

  TechMahindra

  2023.05-2024.11

  (2 years)

  · Provided exceptional customer support during critical incidents, ensuring prompt resolution and minimal disruption to business operations. · Maintained up-to-date knowledge of product offerings, enabling accurate order fulfillment and customer support. · Strengthened dealer-client relationships by providing exceptional customer support and reliable communication channels. · Increased client satisfaction by providing exceptional customer support and training on newly implemented systems.
• Systems Engineer

  Admin

  2015.04-2022.10

  (8 years)

  · System construction · Interviews and coordination with customers · Sales using IT implementation subsidies · Developed custom software solutions for various business needs, resulting in improved productivity. · Conducted end-user reviews for modified and new systems. Achievements: · Built and delivered the medical system alone. Due to a shortage of staff, I built and delivered the system by myself. · Promoted to division chief in April 2022 · In charge of progress management and coordination with customers. · Top performance in sales of IT introduction subsidies. In charge of sales while creating medical systems, and received a total of 10 contracts.
• Employment support worker for people with disabilities

  Nikita

  2010.04-2021.08

  (11 years)

  • Employment support and job placement support for the physically challenged • Worked with physically challenged people in agriculture, making drip coffee, etc. and also provided billing services
• Cellper

  Nagasaki Canon

  2010.04-2015.03

  (5 years)

  • Manufacture of digital cameras and digital SLR cameras • In charge of manufacturing operations for the first three years of my career • Production Management

Educational experience

• Omura Technical High School - Nagasaki

  Chemical Engineering

  2007.04-2010.04

  (3 years)

  The Chemical Engineering Department at Nagasaki Prefectural Omura Technical High School offers a comprehensive curriculum that blends chemistry, electrical engineering, and mechanical engineering. Students learn the fundamentals of chemical substances, reactions, and environmental safety through both theoretical study and hands-on practice. The program emphasizes the development of practical skills for operating and designing chemical plants, as well as understanding the impact of industrial production on the environment. In their final year, students conduct independent research and manufacturing projects. Graduates are well-prepared for careers in chemical industries, environmental engineering, and other technical fields, with opportunities to earn certifications such as hazardous materials handling and high-pressure gas safety management

Languages