Oversee and provide direct supervision of import teams, workflows and manage communication lines with customers and vendors. Analyze all operational needs while providing counsel and recommendations to improve productivity; hiring the appropriate workforce to meet the needs of the department while being cost effective. Evaluate, negotiate, and renew contracts with vendors, plan and implement all international and domestic transportation strategies according to demand and administer internal movement of all goods while ensuring compliance to all customs regulations. Design SOPs for import department, commission plans and determine needs throughout the department to maximize efficiencies. Perform research for various departments for all import/export regulations and maintain knowledge on all related certificates and licenses. Work with teams to resolve issues or concerns to improve performance and productivity. Provide training and support to ensure proper operating procedures. Monitor and prepare reports for all import activities.

Maintain and execute routine task accountabilities that include delivery and shipment creation, managing booking requests, details and documentation requirements. Managing various vendors and negotiating rates with shipping vendors. Meeting regulatory and compliance standards in ensuring that company is compliant with international trade agreements and customs legislation. Analyze RFQ, shipping volume, and other logistics related reports. Supported department quarterly metrics, problem solved and provided excellent customer service in order to guarantee shipments arrived within a timely manner.

Extensive experience in shipping coordination for export/import of household goods and Commercial goods in both LCL and FCL on both air and ocean freight. Completed and filed AES, preparing and clearing titles for export through US Customs. Coordinating and verifying all export documentation to US Customs. Keeping control logs to ensure all export operations duties are done timely, following up on ocean/air freight with vendors, truckers and customers, to ensure that cargo is delivered to various POE within the scheduled timelines. Arranging for domestic transportation of cargo to respective ports, preparing SLIs-shipping instructions for carriers. Handling imports and coordinating with Customs Brokers to ensure cargo ISF Forms are filed before cargo is shipped from foreign and domestic ports.