Work experience

• IT Support Engineer

  CCGG LLC

  2025.02-2025.11

  (10 months)

  • Maintained on-site and remote IT infrastructure across multiple warehouses, including Windows and Linux servers, PCs, label printers, PDAs, and CCTV systems, ensuring stable daily operations for inbound, picking, and outbound activities. • Troubleshot network and system issues (Wi-Fi coverage, VPN connectivity, user access, WMS login/printing errors) and collaborated with vendors and cross-functional teams to restore services quickly, minimizing operation downtime. • Configured WMS and FMS for daily warehouse operations, including user and role management, location and picking strategy settings, carrier/service mapping, and label/packing slip template setup, helping frontline staf complete receiving, picking, and shipping tasks more efficiently and with fewer repeated mistakes. • Implemented regular data backup and basic security controls for key systems and file servers, documented SOPs and provided training sessions to non-technical warehouse staf to standardize IT usage and enhance information security awareness.

Educational experience

• University of California, Riverside

  Master of Computer Science

  2023.09-2024.12

  (a year)

  Master of Computer Science
• North China University of Technology

  Computer Science

  2019.09-2023.07

  (4 years)

  Computer Science

Languages