Wen Cai
Coordinate for Chinese Market
FemaleCustomer Service SpecialistLive in SerbiaNationality China
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Work experience
Coordinate for Chinese Market
ElevenEs2023.09-2024.07(a year)宾客服务经理
广州天河希尔顿2021.12-2022.09(10 months)Duty Manager
Wyndham Grand Plaza Royale Hangzhou2019.07-2021.04(2 years)Responsible for the management of all aspects of the front office functions, in accordance with hotel standards. To provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity and main focus on physical defects on physical defects with the main lobby and guest room area.Corporate Concierge
Radisson Blu Hotel Larnaca2018.09-2019.02(6 months)Larnaca Welcoming customers upon entrance and confirm reservations Acting as the point of reference for guests who need assistance or information Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with complains. Run the night auditor making report.Guest Service Agent
DUKES DUBAI2017.11-2018.05(7 months)Welcome guests as they arrive at the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with complains.Gallery Host
Hyatt Place Dubai2016.09-2017.10(a year)welcome guests as they arrive at the hotel. checking guests in and out, issuing keys, taking reservations by telephone or email, contacting with travel agent, and dealing with payments and complains.
Educational experience
Wuhan Business University
Tourism Management2011.01-2015.01(4 years)
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