1年 11 个月 职位:Process Executive Utilised Human Resource Software (Workday, Service Now) to streamline workflow and co-ordinate administration for HR related matter. Process Management: - Managed a wide range of end-to-end new hire process, including interview arrangement, letter of offer preparation, pre-employment check, pre-hire document collection, and new hire onboarding email. - Support skilled agent and team lead as when required. - Maintain and update HR related information and documents in system. - Ensured that all assigned tasks/transactions were processed, documented, and delivered within defined Service Level Agreements (SLAs) and quality standards. Training and Support: - Provided training to new agents on daily operational processes. - Assisted in updating the Standard Operating Procedure (SOP) when there were new process updates as when required by team lead.