•Oversee recruitment and enrollment operations throughout San Antonio military installations •Consistently increased enrollment 20-35% in the top three military installations•Plan, implement, and present at recruitment events and career fairs•Author and present bimonthly virtual recruiting and informational webinars•Consult with management and executive teams for recruitment and retention strategies•Implement national and international lead generation, sourcing, enrollment, and pipeline initiatives•Track and document demographics, participation, and conversion reports for management•Assess and verify credentials and documents in support of candidate applications•Advise active military and veterans on educational, federal, and financial regulations•Utilize Customer Relationship Management tools and applicant database and tracking programs•Create and present instructionally sound employee continuing education and talent development training sessions at the international, national, regional, and state level•Develop and facilitate Veterans Outreach, recruitment, and professional development workshops•Act as Assistant Director during times of need to promote structure and stability throughout the team •Volunteer for additional duties: Employee Recognition Committee, Onboarding and Mentoring Program, Career Services Mentor, Veterans Scholarship Outreach, Financial Aid liaison

•Manage and evaluate employees in a call center/customer service environment •Onboard and train fulltime and contingent staff in regional (in person, instructor-led, classroom-based) and distributed (remote, virtual, web-based) teams of 6 to 120 individuals•Identify high-potential individuals for continued development and candidate pipeline•Evaluate end-of-project performance and make recommendations for rehire or advancement•Assist in ongoing recruitment activities for high volume contingent staffing needs •Interview and write up assessments of candidate potential•Author and present specifications documents and training papers in line with customer requirements•Liaison between Pearson, state, federal, and international agencies for project management, standards setting, operationalization, training materials development, calibration, and statistical metrics•Evaluate pre/post-test item and staff performance and author project reports to State Boards of Education per government regulations•Ensure trainee and project success via call center, online, and phone monitoring and coaching•Participate in internal and external quality and process audits

•Point-of-contact, administrator, and assistant to the program director and chair for undergraduate, graduate and study abroad programs•Represent the organization at recruitment events, informational sessions, job conferences, and career fairs •New faculty search, interview process, hiring selection, and offer/negotiation process•Design, edit, and update website and all online and printed departmental marketing material•Manage departmental budget (approximately $20,000 yearly)•Research, draft, develop, maintain, and update yearly strategic plans, institutional effectiveness reports, catalog entries, class schedules, study abroad literature, departmental files, senior assessments, and faculty records•Perform degree audits and advise on graduate, undergraduate, and study abroad programs •Facilitate training sessions on learning management systems and online course and instructional design

•Taught American National Government (PO 1311), a study of the formal and informal structures and functions of the U.S. government with a focus on how public policy is formed and executed•Achieved student success with research topic development, note-taking and study techniques, and college preparedness

• Graduate Assistant to Dr. Leona Pallansch, interim director, International Relations Graduate Program, professor of Political Science and International Relations, and Assistant University Provost• Authored research projects, assisted with administration of undergraduate and graduate International Relations and Political Science Departments, development of Spring course schedules for Graduate and Undergraduate International Relations department • Assisted with graduate International Relations orientation programs as a student representative• Aided with and performed credential evaluations and curriculum vita reviews for new Political Science and International Relations faculty opening

Created a procedural checklist now used by the City of San Antonio for all foreign dignitary visits Researched and assisted in the facilitation of trade agreements between San Antonio based companies and foreign concerns Assisted with the hosting of foreign dignitaries, including pre-visit preparations and research and post-visit reportingResearched and authored speaking points for various San Antonio officials and offices

•Provide exceptional, award-winning customer service and member care•Research and deliver targeted financial and investment advice based on customer needs•Responsible for onboarding and training of all new incoming unit members, to include computer systems, procedures, policies, and product knowledge•Quality monitoring of departmental call center to ensure superior service and adherence to internal, state, federal, and international regulations, policies, and procedures•Author monthly departmental training and new product newsletter•Selected as spokesperson for nationwide recruitment video•Co-host/interviewer for informational, recruitment, and marketing videos•Selected for job shadowing by USAA Federal Savings Bank President and Vice President •One of only seven recipients of the USAA Presidential Award for superior customer service