Tan Chee
Aftersales Market Manager & Project Manager
MaleAfter-sales technical supportLive in MalaysiaNationality Malaysia
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Work experience
Aftersales Market Manager & Project Manager
MPAC Group Ptd Ltd.2024.09-Current(2 years)to F&B Customers) Work Description: • To attend meeting and meet up with Food and Beverage Customers in Asia Pacific. (Nestle, Ferrero and etc). • Find any potential after sales project opportunities from clients and provide necessary advice to client. (To upgrade or modify etc). • To build good relationship with client to enhance any sales opportunities. • Weekly to follow up with the customer about the progress of the submitted proposal to client. Occasionally visit customer site to meet up with customer to build good relationships with them. • Monitor the Purchase Order and Payment collection after project is completed. • Communicate with Service Engineer Coordinator to arrange service engineer go to site to do installation, repairing and upgrading works. • Monitor own KPI and make sure the KPI is achieve monthly. • Handling CRM to monitor the KPI and prepare monthly forecast for management to review. • Monitor all the latest project progression to make sure the project is on track and the completion time must be on time.Service Sales Manager
Yokogawa Industrial Safety System Sdn. Bhd.2018.03-2024.08(6 years)Work Description: • To attend meeting and meet up with Oil & Gas Customer (Petronas, Exonmobil etc) • Find any potential business development opportunities from clients and provide necessary advice to client. • To build good relationship with client to enhance any sales opportunities. • Weekly follow up on customer visit to gather all the latest market information and competitive movement. • Monitor the collection of payment after sales from client each month • Communicate with Service Engineer Operation Team and assign service engineers go to job site do the operation works and rectification works. • Monitoring the operation team KPI and make sure the operation team finish the task on time. • Monitoring service sales team progression and provide guidance to the team when needed. • Lead service sales team and make sure service sales team can hit the target being assigned by the higher management team. • Price negotiation with the customer and find the best solution in order to secure the deal & contract.Senior Sales Engineer
AGC Automotive Malaysia (AGC Glass)2016.07-2018.02(2 years)Work Description: • Prepare quotation and attend customer inquiries regarding automotive glass sales. • To attend meeting and meet up with OEM Customer (Perodua,Proton, Toyota & Honda) and ARG Customer. (2nd car dealer : Carsome etc). • To build relationship with client to enhance sales opportunities. • Provide technical assistance and technical support to OEM Car manufacturer customer. • Weekly follow up on customer visit to gather latest market information regarding on architectural glass industries. • Collection of payment after sales from client each month. • Monitor sales forecast with sales team & provide material planning’s to production team to ensure smooth production. • Gather current market information and competitive movement about our main competitor in order to secure any new upcoming car model projects. • Work with our internal team for the feasibility study of new car model projects and enhance our product’s quality. • Proceed with pricing strategy and negotiate price & communicate with OEM car manufacturer customer. • Personal Achievement : Manage to secure contract from OEM customer (Perodua : Bezza, Aruz & Honda : City 4Door, Civic &City 5Door). The value approximate RM9 million per car model each year).Sales Engineer
NIPPON SHEET GLASS2014.11-2016.06(2 years)Work Description: • Prepare quotation and attend customer inquiries regarding float glass sales. • Handle key account distributors sales across Malaysia and find any sales opportunities from distributors and ensure our relationship are maintained in good relationship. • To attend meeting and meet up with developers & architects to promote our glass products for their future projects. • Visit jobsites and gather details on the glass product is being used for their projects. • Performing building related calculations with relation to glass façade (Mechanical strength, Wind Load, Glass Performance Dataand Sounds performance using specific software) to client, developer & architects. • Weekly follow up on customer visit to gather latest market information regarding on architectural glass industries. • Collection of payment after sales from client each month • Gather current market information & market trend & competitor’s information. • Doing site inspections and attend any complaints & quality issue from clients (Distributors). • Attend local standards authority meetings to keep up to date as a committee member on behalf of company. (CIDB & SIRIM). • Provide Technical Presentation during Exhibitions or Event (Glass Tech) • Liaise with Business Development Team in Russia, USA & Europe for import logistics & import products related technical enquiries. • Personal Achievement: Average sales at least RM10 million each year from my distributor accounts. (Key Account). Besides that I work together with distributor to secure some of the high rise project such as Tun Razak Residences, Bloomsvale etc.Sales Support Engineer
Mitsubishi Elevator Malaysia Sdn. Bhd.2012.12-2014.10(2 years)Work Description: • Prepare any sales & technical quotations and sales contract for client. • Prepare new tenders, attend tender negotiations meeting with developers and secure the project back for the company. • Assist branch regarding on sales activities and sales inquiry. • Visit client jobsites to do site survey and provide assistant to client regarding on lift specification based on construction requirement. • Provide any assistance required to consultant, client and contractor regarding on lift installation and construction. • Find any business opportunity from direct end users and provide technical sales assistance to direct end users. • Follow up after sales activities with client from time to time. • Collection of payment after sales from client. • Doing actual site measurement and secure any potential lift replacement project (condo, apartment, end users bungalow etc.) • Personal Achievement : Managed to secure a high rise project for SC Land Development project called Emporis (Near Kota Damansara). The project value is around RM16 million consists of 27 elevators and 18 escalators. This project is one of the reference projects for Mitsubishi Elevator.Assistant Engineer ( Fresh / Entry Level)
Techtrol Automation2012.06-2012.10(5 months)(Part time job) Work Description: • Doing Human Machines Interface services using HMI software (Wonderware etc). • Doing hardware installation for the customer. (Batching Control Panel, Load Cells, Signal Cabling,etc.) • System Testing and Commissioning.Assistant Technician ( Fresh / Entry Level)
Solution Pack Machinery (M) Sdn Bhd2012.02-2012.06(5 months)(Industrial Training) Work Description: • Helping Senior Engineer and Technician to assemble the packaging machineries (Conveyor, Filling Machines, and GearInstallment etc.). • Doing after sales maintenance on machinery sold at customer’s place. • Doing testing on the packaging machineries prior to delivery to the customer.Customer Service and Sales Representative
hewlett - packard (m) sdn bhd2005.11-2006.03(5 months)(Part time job after SPM) Work Description:- • Provide Customer Services and Sales Information mainly to Singapore customers. Communication and Interpersonal • Able to read, write and communicate in English, Bahasa Malaysia and Mandarin for business communication purposes. • Adaptable towards rapid changing working environments. • Able to communicate with others well and effectively. • Self-motivated and possess high level of confidentiality and independent skills. • A fast learner and will not hesitate to learn from others. • Holds positive attitudes when working under pressure. • A good team player, and able to work independently as well. • Ready to learn and work in challenging environment. Courses Attend
Educational experience
MULTIMEDIA UNIVERSITY, MELAKA CAMPUS
Mechanical Engineering2006.05-2012.01(6 years)MALAYSIA UNIVERSITY
Alpha Engineering, Foundation Study2001.01-2005.01(4 years)Multimedia University
SPM 2A1, 4A2, 1B3, 2B4 and 1C62000.01-2004.01(4 years)Ideal Heights
Baru UPSR 3As and 3bs1996.01-1999.01(3 years)
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