Work experience

• Financial Services Officer

  Anantara Vacation Club

  2023.01-Current

  (3 years)

  esent (2 ปี 9 เดือน) กรุงเทพมหานคร, ประเทศไทย - Ensure that the database of timeshare receivable is up-to-date and accurate. - Learn, develop and maintain expertise in the operation of the Loan Servicing module of SPI timeshare computer system. - Process monthly installments using the processes by Mauritius Commercial Bank and other financial institutions with which the business may develop operating relationship. - Enforce the company policies in relation to overdue accounts. - Professionally handle all customer concerns or complaints with satisfactory resolution. - Suggest viable solutions to improve customers' financial statuses. - Maintain required levels of phone activity, contact percentages and KPI provided by financial management. - Initiate follow-up on all accounts in order to ensure payment plans are fulfilled. - Follow up on any installments which are not received and take all measures to ensure the recovery of any overdue amounts. - Negotiate payment plans and analyze the situation to determine best course of action following business practice and policies. - Communicate in a timely manner with colleagues in Contract Processing, Sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

Educational experience

• 中央民族大学

  Masters in Enterprise Management
• 华南理工大学

  Bachelor in Chinese International Education, Business Major

Certificates