Work experience

• CSR / Operations Specialist

  Freemen Nutra Group

  2024.06-Current

  (2 years)

  (1 year 6 months)
• User Research Engineer (International Team)

  Midea Group

  2021.07-2023.03

  (2 years)

  (1 year 9 months) • Responsible for the user research of small domestic appliances (includingIoT App) across the entire product development life cycle, including exploratory research, evaluation research, iterative research and post launch evaluation, delivered actionable and impactful insights • Mixed research methods used include: user interview, survey, usability testing, concept testing, A/B testing, user persona, user journey map, workshop, PSM, competitive analysis, desk research, data analysis & visualization, etc. • Closely collaborated with cross-functional teams, presented insights to different stakeholders, advocated for user-centered design and guided product development
• Operations Intern

  Sumitomo Mitsui Banking Corporation (SMBC) Asia Pacific

  2021.01-2021.02

  (2 months)

  • Responsible for the operations of loans, discounting, etc., processed over 300 transactions in banking systems with no error while adhering to regulatory guidelines and compliance standards • Completed KYC analysis of over 20 client companies, including identity verification, due diligence and risk assessment, effectively reduced risk • Collaborated with cross-functional teams to ensure the smooth operation of fund approval and disbursement processes • Responsible for administrative tasks, eg. document management, equipment and resource management, etc.
• Strategy & Operations Intern

  Luye Medical Group

  2020.08-2020.10

  (3 months)

  • Engaged in the pricing strategy project for psychological clinical services in Shanghai - Willingness to Pay Method: Customer Interviews & Surveys - Competitive Pricing Method: Desk Research & Interviews • Responsible for the research of customer needs of psychological clinical services in Shanghai - Survey: data cleaning, analysis and visualization - Customer Interviews - Reporting • Engaged in the expansion strategy project for psychological clinical services in Guangdong - Desk research - Expert Interviews & Customer Interviews
• Business Analyst Intern

  SmithStreetSolutions

  2019.06-2019.07

  (2 months)

  Engaged in a project of Voice of Customer for an American physical oceanographic instrument company to improve the customer service - Interviews with customers and distributors - Survey: data collection, cleaning, analysis, and visualization - Desk Research: policy, market trends, competitive landscapes - Reporting
• Business Analyst Intern

  iResearch

  2018.09-2018.11

  (3 months)

  • Engaged in a project of operation improvement for an entertainment company - Data analysis & visualization: KPIs and Dashboards in Excel - Competitive Analysis - Reporting • Responsible for the industry research of the cold chain logistics industry and the new retail industry - Desk Research: industry trends, competitive landscapes, etc. - Forecasting: linear regression - Reporting
• Piano Instructor

  Local Music Academy

  2015.07-2018.02

  (3 years)

  (2 years 8 months) • Provided piano lessons to K12 students, focusing on fundamental techniques and musical expression • Developed personalized lesson plans to help students improve their playing

Educational experience

• UCL

  Health Economics and Decision Science

  2019.09-2020.12

  (a year)
• 利物浦大学

  Financial Mathematics

  2015.09-2019.07

  (4 years)
• 西交利物浦大学

  Financial Mathematics

  2015.09-2019.07

  (4 years)

Certificates