Sharon's Resume

Sharon

Customer Service Representative

Female

28 y/o

Customer Representative/Telephone customer service

Live in Kenya

Nationality Kenya

Summary

Personable and adaptable educator with a strong background in customer-facing roles and certified in Teaching English as a Foreign Language (TEFL). Skilled in engaging young learners through creative and interactive lessons, with excellent communication, classroom management, and cultural sensitivity. Proven ability to build rapport, maintain a positive learning environment, and deliver effective instruction. Open to relocation and excited to bring energy, patience, and professionalism to a classroom setting in China.

Work experience

Customer Service Representative
Teleperformance Kenya
2023.10-2024.11
(a year)
Handled incoming customer inquiries via phone, email, and chat. Delivered accurate information and resolved customer issues with empathy. Documented interactions and updated databases efficiently. Escalated complex issues to the relevant departments. Contributed to improved customer satisfaction ratings through team collaboration.
Retail Sales Associate
LC Waikiki
2020.09-2022.07
(2 years)
Provided excellent customer service and support on the sales floor. Greeted customers, offered product assistance, and resolved queries. Maintained stock levels and liaised with management when required. Adapted quickly to changes in inventory and product updates.

Educational experience

United States International University
Hotel and Restaurant Management
2015.09-2018.09
(3 years)
Pursued a Degree in Hotel and Restaurant Management where I completed 3 years into the course before dropping out due to unforeseeable circumstances.
Jaffery Institute of Professional Studies
Marketing
2014.01-2014.06
(6 months)
ABE level 4 introduction to Marketing where I achieved top student in Introduction to Marketing