Work experience

• Customer service

  CREDIT BANK PLC

  2017.02-Current

  (9 years)

  Resolved service problems by clarifying the customer’s complaints through phone calls, emails and social media. Recommended potential products and services to the management by collecting customer information and analyzing customer needs. Management of claims investigations and perform all related activities to facilitate and keep an up-to-date claims register Acted as the financial advisor to customers and non-customers. Outlined detailed action plans to improve customer experience. Stationery and stock register management Ensured that all work equipment were in good functioning order at all times. Prepared products and services reports by collecting and analyzing customer information. Recorded inbound and outbound documents. Offering products training to staff and customers. Payroll Management and salary processing for customers
• Jan-Assistant Auditor

  J.N Thindi & Company

  2016.01-2017.01

  (a year)

  Posted invoices and bills into the QuickBooks system. Posted bank statement into the system. Reconciled bank statement posted. Vouched the clients’ expenses and sales during audit work Recorded daily petty cash transactions. Filed monthly returns like withholding tax, P.A.Y.E, N.S.S.F and N.H.I.F. Made monthly payments for the returns. Did general office filling, Photocopying, printing and scanning.
• Sep-Assistant accountant

  Relief SACCO society Nairobi.

  2015.05-2015.09

  (5 months)

  Received and accurately processed customer collections for banking while maintaining proper records. Reconciled all receipts, payments vouchers and bank statements. Processed customer loan application forms. Made entries into general ledger and petty cash book. Carried out cash sorting process, bundled the various currency denominations and labeled them appropriately. Ensured proper utilization of equipment and timely reporting of any faulty equipment for quick resolution. Maintained sound and good relationship between fellow cashiers, team leaders and supervisors. Kept transactions receipts and maintained payment records. Acted as office messenger.
• Business Studies and Biology Teacher

  Kamser Mixed secondary school

  2014.04-2014.08

  (5 months)

  Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chances. Prepared and implemented lesson plans covering required course topics. Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities. Administered assessments and standardized tests to evaluate student progress. Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Sales person

  Oyugis AB enterprises

  2012.01-2012.08

  (8 months)

  Made direct sales to customers. Placed orders for the goods from suppliers. Deposited money to the bank for the payment of goods ordered. Offloaded goods on their arrival. Breaking off the Bulk

Educational experience

• Jomo Kenyatta university of agriculture and technology- Main campus

  Masters in Business Administration(strategic management option)

  2019.02-2023.12

  (5 years)

  BUSINESS ADDMINISTRATION
• maseno university

  Business Administration with IT (Accounting Option)

  2012.08-2016.12

  (4 years)

  Accounting
• St. Vincent mixed secondary school)

  High School Certificate

  2007.02-2010.11

  (4 years)

  SECONDARY CERTIFICATE

Languages

Certificates