Work experience

• Swahili Interpreter

  Alfa Language Systems

  2022.01-Current

  (4 years)

  • Provided over-the-phone (OPI) and video remote interpreting (VRI) services for Swahili-English communications in medical, legal, and business contexts, handling over 500 calls with 99% accuracy in message rendering. • Specialized in healthcare interpretation, utilizing in-depth knowledge of medical terminology to facilitate doctor-patient interactions, emergency responses, and pharmaceutical consultations. • Adhered to interpreter codes of conduct, ensuring confidentiality, neutrality, and complete message transmission without additions or omissions.
• Translator and Interpreter

  Language Line Solutions

  2019.06-2021.11

  (2 years)

  • Delivered real-time Swahili-English translation and interpretation services via phone and video for diverse industries, including healthcare and legal sectors, supporting clients across international time zones. • Managed high-volume calls requiring note-taking, memory retention, and rapid processing of complex information, achieving high customer satisfaction ratings. • Assisted in legal terminology-aware interpretations for court proceedings and immigration consultations, contributing to seamless multilingual communications. • Participated in quality assurance reviews and professional development sessions to enhance skills in cultural nuance and terminology precision.

Educational experience

• University of Nairobi

  Bachelor in Linguistics and Translation Studies

  2019.09-2024.09

  (5 years)

  Achieved excellent grades in languages, literature, and social studies, building a solid foundation for a career in interpretation and cross-cultural communication.
• Mangu High School

  Certificate of Secondary Education (CSE)

  2015.02-2018.12

  (4 years)

  High School Education
• Nairobi Training Centre

  Computer Technology

  2018.01-2018.11

  (a year)

  Basic computer skills

Languages

Certificates