
River
Event Coordinator
Female28 y/oCustomer Service Specialist/Event Planning/Administrative Specialist/Assistant/OthersLive in ChinaNationality China
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Summary
Customer-focused professional with 5+ years of experience in project management, stakeholder engagement, and technical problem-solving. Adept at analyzing data to drive operational improvements, resolving complex customer issues, and managing end-to-end solutions in fast-paced environments. Skilled in CRM systems (HubSpot), CMS platforms (WordPress), and digital analytics. Bilingual in Mandarin and English with a track record of delivering cross-cultural support.
Work experience
Event Coordinator
Artisan People Group2023.10-2025.01(a year)• Provided event coordination for UCL and UAL graduation ceremonies at Royal Festival Hall, assisting 100,000+ students with seamless service, including translation and event navigation. • Managed on-site logistics and visitor interactions at prestigious venues including Serpentine Gallery, Barbican, and Royal Festival Hall, supporting event marketing efforts.Observatory Coordinator
Royal Observatory Greenwich2024.05-2024.10(6 months)• Organized and assisted different events related to the observatory, including School and Family Hosting, Once Upon a Star, and Evening with the Moon at Royal Observatory Greenwich. • Analyzed daily visitor data to optimize event scheduling and resource allocation, improving operational efficiency by 20%. • Collaborated with cross-functional teams (marketing, security, IT) to resolve on-site concerns, enhancing stakeholder satisfaction.Visitor Service Assistant
Royal Air Force Museum2023.07-2024.07(a year)• Ensured compliance with safety protocols, addressing potential hazards and safeguarding 500+ daily visitors. • Troubleshot technical issues during events and exhibitions, including simulations and 4D operations, ensuring seamless visitor experiences. • Documented and tracked incident reports, contributing to improved efficiencyGallery Assistant
GREAT ART SPACE2020.06-2020.09(4 months)• Managed digital advertising campaigns via WeChat and ZAI-ART Cloud, increasing event attendance by 35% for collaborations with Mercedes Benz and Hilton. • Trained and supervised 10+ volunteers, improving team productivity and adherence to operational guidelines. • Resolved customer inquiries via email, phone, and social media, maintaining a 95% satisfaction rate.
Projects
Beijing Art and Technology Biennale
Curatorial Assistant2024.09-2024.11(3 months)The second edition of Beijing Art and Technology Biennale (BATB) opens to the public from October 26, 2024. With its theme Earthwise, this edition is curated by Fei Jun and Naiyi Wang, and invites 50 artists and scientists from around the globe to reconsider multiple forms of intelligence, animals, plants, machines, planetary intelligence, etc.South Korea Pavilion-London Design Biennial
Exhibition Assistant2023.06-2023.07(2 months)“Virtuous Garden” combines tradition and innovation through collaborations with a Korean artisan carpenter, Geomungo player & composer, sound designers, filmmakers, VFX designers and visionaries, with British collaborators from Vortic (VR) and Creator (Carpentry). This immersive exhibition harmoniously blends past and future traditions using virtual reality and artistic interpretations.“Visibility of the Invisible (2022)” Stanley Picker Gallery
Curator2021.10-2022.03(6 months)Every map represents an abstracted world to enable understanding, which impacts on how we see the world. In attempts to challenge those narratives, every map can be countered and critiqued through the creation of other maps. This exhibition aims to visualise and critically reflect on world-building through maps and counter-maps showcasing possible and suggested invisible worlds. This exhibition is the result of a call to all disciplines at Kingston School of Art (and beyond) to share forms of ‘mapping a world’ in their own discipline. Through careful interpretation we intend to make visitors aware of the techniques used for mapping, the strengths of representing complex environments and of making invisible relationships visible, but also the limitations and potential for misrepresentation that maps offer.
Educational experience
Kingston University
MA Curating Contemporary Design2021.09-2022.11(a year)• MeritZhuhai College of Jilin University
BA finance2017.09-2021.07(4 years)• GPA 3.4 • Participated in a mathematical modelling competition, responsible for the analysis of mathematical models and writing of literature.
Languages
English
Proficient
Chinese (Mandarin)
Native
Skills
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