River

Event Coordinator
Female28 y/oCustomer Service Specialist/Event Planning/Administrative Specialist/Assistant/OthersLive in ChinaNationality China
Share

Summary

Customer-focused professional with 5+ years of experience in project management, stakeholder engagement, and technical problem-solving. Adept at analyzing data to drive operational improvements, resolving complex customer issues, and managing end-to-end solutions in fast-paced environments. Skilled in CRM systems (HubSpot), CMS platforms (WordPress), and digital analytics. Bilingual in Mandarin and English with a track record of delivering cross-cultural support.

Work experience

  • Event Coordinator

    Artisan People Group
    2023.10-2025.01(a year)
    • Provided event coordination for UCL and UAL graduation ceremonies at Royal Festival Hall, assisting 100,000+ students with seamless service, including translation and event navigation. • Managed on-site logistics and visitor interactions at prestigious venues including Serpentine Gallery, Barbican, and Royal Festival Hall, supporting event marketing efforts.
  • Observatory Coordinator

    Royal Observatory Greenwich
    2024.05-2024.10(6 months)
    • Organized and assisted different events related to the observatory, including School and Family Hosting, Once Upon a Star, and Evening with the Moon at Royal Observatory Greenwich. • Analyzed daily visitor data to optimize event scheduling and resource allocation, improving operational efficiency by 20%. • Collaborated with cross-functional teams (marketing, security, IT) to resolve on-site concerns, enhancing stakeholder satisfaction.
  • Visitor Service Assistant

    Royal Air Force Museum
    2023.07-2024.07(a year)
    • Ensured compliance with safety protocols, addressing potential hazards and safeguarding 500+ daily visitors. • Troubleshot technical issues during events and exhibitions, including simulations and 4D operations, ensuring seamless visitor experiences. • Documented and tracked incident reports, contributing to improved efficiency
  • Gallery Assistant

    GREAT ART SPACE
    2020.06-2020.09(4 months)
    • Managed digital advertising campaigns via WeChat and ZAI-ART Cloud, increasing event attendance by 35% for collaborations with Mercedes Benz and Hilton. • Trained and supervised 10+ volunteers, improving team productivity and adherence to operational guidelines. • Resolved customer inquiries via email, phone, and social media, maintaining a 95% satisfaction rate.

Projects

  • Beijing Art and Technology Biennale

    Curatorial Assistant
    2024.09-2024.11(3 months)
    The second edition of Beijing Art and Technology Biennale (BATB) opens to the public from October 26, 2024. With its theme Earthwise, this edition is curated by Fei Jun and Naiyi Wang, and invites 50 artists and scientists from around the globe to reconsider multiple forms of intelligence, animals, plants, machines, planetary intelligence, etc.
  • South Korea Pavilion-London Design Biennial

    Exhibition Assistant
    2023.06-2023.07(2 months)
    “Virtuous Garden” combines tradition and innovation through collaborations with a Korean artisan carpenter, Geomungo player & composer, sound designers, filmmakers, VFX designers and visionaries, with British collaborators from Vortic (VR) and Creator (Carpentry). This immersive exhibition harmoniously blends past and future traditions using virtual reality and artistic interpretations.
  • “Visibility of the Invisible (2022)” Stanley Picker Gallery

    Curator
    2021.10-2022.03(6 months)
    Every map represents an abstracted world to enable understanding, which impacts on how we see the world. In attempts to challenge those narratives, every map can be countered and critiqued through the creation of other maps. This exhibition aims to visualise and critically reflect on world-building through maps and counter-maps showcasing possible and suggested invisible worlds. This exhibition is the result of a call to all disciplines at Kingston School of Art (and beyond) to share forms of ‘mapping a world’ in their own discipline. Through careful interpretation we intend to make visitors aware of the techniques used for mapping, the strengths of representing complex environments and of making invisible relationships visible, but also the limitations and potential for misrepresentation that maps offer.

Educational experience

  • Kingston University

    MA Curating Contemporary Design
    2021.09-2022.11(a year)
    • Merit
  • Zhuhai College of Jilin University

    BA finance
    2017.09-2021.07(4 years)
    • GPA 3.4 • Participated in a mathematical modelling competition, responsible for the analysis of mathematical models and writing of literature.

Languages

English
Proficient
Chinese (Mandarin)
Native

Skills

Resume Search
Nationality
Job category
City or country
Jobs
Candidates
Blog
Me