(2 anos 2 meses) Develop and maintain strong relationships with global clients. Understand client needs and provide tailored solutions to meet their requirements. Coordinate with regional sales teams to align global strategies with local execution. Negotiate contracts and agreements with clients, ensuring compliance with company policies and legal requirements. abril de 2015 - junho de 2023 (8 anos 3 meses) Customer data analysis for effective and essential retention, upsell, contract renewal, and onboarding processes. Maintaining customer relationships through periodic SLAs and KPIs meetings, ensuring high-level customer service in North America and LATAM regions. The role played a key part in the company's establishment from its first year of operation, introducing financial, marketing, sales, logistics, and customer service routines. Demonstrated proficiency in hardware and SaaS services, with a track record of contributing to product certification in regulatory agencies.

Teambuilding Management of over 40 employees assigned in 3 different locations. Integral role as brand and service management, responsible for expanding the market and setting the company apart from all competitors while standardizing operations to maximize P&L. Constant negotiation with suppliers in accordance with the company ́s budgetary planning. 2006 - março de 2008 (1 ano 4 meses) Capitalization in new business development. Demonstrated proficiency in promoting product and service activities. A proven track record in working on various projects involving presales, commercial presentations, and proposals..